Account Representative - Import Agent

Crane Worldwide Logistics LLC; Houston (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC in Houston, TX seeks a skilled logistics coordinator to support client accounts with conflict resolution, billing collaboration, and proactive account management. You will work with the project team to monitor status, ensure process compliance, and communicate Crane capabilities effectively.

Ideal candidates have a BA in Business Administration or related experience, strong Excel/Office skills, and a proven ability to handle deadlines in a fast-paced environment.

Qualifications

• BA in Business Administration or four years related experience.

Responsibilities

• Resolve client conflicts promptly and ensure efficient handling.
• Collaborate with the account manager to process invoices and accounts receivable.
• Maintain continuous knowledge of account status with the project team.
• Ensure processes and procedures are followed and drive process improvement.
• Communicate Crane capabilities and services to the client.
• Report analysis, trending and corrective actions.

Skills

People skills

Detail oriented

Communication skills

Team player

Initiative

Deadline management

Education

BA in Business Administration

Tools

Excel

Word

PowerPoint

Job description

• Works directly with client on conflict resolution as issues arise. Ensures that client issues are dealt with in an efficient manner.
• Works with account manager to process invoices and account receivables for the account.
• Works closely with the project team in order to maintain a continuous knowledge of the account status at all times.
• Ensures that all processes and procedures are followed and work toward process improvement
• Communicates all aspects company capabilities and service to the client.
• Report analysis, trending and corrective actions
• Other duties as assigned

Other Skills & Abilities

• People skills required in order to create, maintain and enhance relationship with customer
• Extremely detail oriented
• Technical competence (excel, word, power point etc.)
• Motivated, goal oriented
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require punctual attendance and regular presence on-site at the assigned work location.

Education & Experience

• BA in Business Administration or four years related experience

Certification & Licenses

• Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.