Account Representative

Sharprint; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Sharprint, a leading screenprinting and apparel company based in Chicago, is seeking an experienced account manager to liaise between customers and the sales or production teams. You will handle print inquiries, collect specifications, and keep customers informed on order status.

In this role you will maintain production schedules, perform order entry, coordinate pre-press materials, prepare quotes, and follow up with management and vendors to ensure on-time delivery.

Qualifications

• Experience in Promotional products or the Music Merchandise Industry as an account rep or merchandiser.
• 1–3 years of inside sales or account management experience.

Responsibilities

• Talks with customers by phone or in-person about printing requirements and collects production print specifications for a printing job.
• Maintains daily updates of the production schedule and keeps the customer informed about the status of their job.
• Data and order entry; fills out pre-production order specification form.
• Coordinate handling of pre-press material and specifications to print job.
• Prepare quotes and proposals; provide shipment confirmations.
• Follow-ups with customers, management, and vendors.
• Keeps salesperson informed about job status and problems.

Skills

Account management

Inside sales

Customer service

Communication

Job description

For 40 years, Sharprint has been a leading player in the Screenprinting & Apparel space. Sharprint offers unique solutions for custom merchandise manufacturing, screenprint, embroidery, and direct-to-garment printing. Sharprint works predominantly in the promotional product and music space but does business in every corner of the industry.

Job Description:

Acts as liaison between customer and sales or production department. Receives customer print inquiries concerning prospective, current, and past orders. Maintains daily updates of the production schedule and keeps the customer informed about the status of their job by performing the following duties personally.

Essential Duties and Responsibilities

• Talks with customers by phone or in-person about printing requirements and collects production print specifications for a printing job.
• Consistent follow-ups with customers, management, and vendors.
• Data and order entry
• Fills out pre-production order specification form, detailing parameters of print job.
• Coordinates the handling of customer pre-press material and specifications to print job.
• Coordinates the preparation of all written quotes and proposals.
• Maintains daily updates of the production schedule, noting any deviations.
• Handles phone inquiries for job status, estimates, orders, changes, and complaints.
• Keeps salesperson informed about job status and problems.
• Provides the customer with shipment confirmation.

Ideal Candidate Profile:

• Experience in Promotional products or the Music Merchandise Industry as an account rep or merchandiser
• 1 - 3 years’ experience in inside sales or account management