Account Manager

ReMarkable Career; Los Angeles (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

ReMarkable Career in Los Angeles is seeking an Account Manager to lead client relationships for a music merchandise roster. You will manage communication, project timelines, PO submissions, and invoicing, acting as the primary contact for clients and internal teams.

You’ll collaborate with Production, Art, Operations, E-Commerce, Finance, and Touring Logistics to deliver on client plans, optimize revenue, and protect brand integrity in a fast-paced live-music environment.

Qualifications

• Proven ability to manage client accounts with cross-functional teams.
• Strong proficiency in Excel/Sheets for reporting and analysis.
• Experience using design tools (Photoshop/Illustrator) for light mockups.
• Familiar with project management tools and cross-department coordination.

Responsibilities

• Client communications — day-to-day and strategic, start to finish, including kickoffs and business reviews.
• Production coordination & PO submission — oversee orders and track to completion.
• Product development for non-standard items with Production and vendors.
• Projections & ordering — set plans for margins, pricing, and quantities.
• Tour management — plan, execute, and report on live events.
• File management — maintain timelines, approvals, and organized real-time files.
• Quoting, cost management & invoicing; e-commerce oversight.
• Strategic planning & revenue generation; cross-department collaboration.
• Execute CEO directives by building plans and coordinating internal teams.
• Maintain post-deadline vigilance and escalation as needed.

Skills

Excel/Sheets

Photoshop/Illustrator

Project management tools

Dropbox

AI drafting tools

Tools

Asana

Monday.com

Basecamp

Acumatica

Adobe Photoshop

Job description

Account Manager - Music Merchandise Client

Los Angeles, CA | Hybrid (4 days onsite) | Full-Time

Company Overview

Our client is a boutique music merchandise company based in Los Angeles, running touring, e-commerce, and retail merchandise programs for artists. Their product was never the t-shirt. It's the expertise, the judgment, and the trust clients place in them to run their merch business better than they could run it themselves.

Role Overview

Account Managers are the client-facing presence our client puts behind every account on their roster. You are the face of the company to your clients — responsible for maintaining strong relationships, setting the tone, and making sure the company is represented with professionalism, clarity, and reliability in every interaction, every time. Senior AMs run their book through a Coordinator who absorbs the day-to-day volume. You don't have that. On this role, you are both the quarterback and the one running the plays: you call the plan, and you execute it. That includes the client communication, the PO submissions, the timeline tracking, the reconciliation, and the follow-up nobody sees. You collaborate constantly with Production, Art, Operations, E-Commerce, Finance, and Touring Logistics, and you have their full support. You report to a Senior Account Manager for visibility, mentorship, and escalation, not day-to-day direction.

Responsibilities

• Client Communications — day-to-day and strategic, start to finish, including kickoffs and business reviews
• Production Coordination & PO Submission — submitting orders and POs to Production and tracking them through to completion, personally
• Product Development for Non-Standard Items — owning the product knowledge and working directly with Production, vendors, and factories to land on the right approach, until the client approves it
• Projections & Ordering — setting the plan and the numbers behind it (margin, pricing, order quantities, product mix) within company pricing guardrails
• Tour Management — planning through live execution and post-tour reporting
• Project & File Management — timelines, approvals, and organized files kept current in real time
• Quoting, Cost Management & Invoicing
• e-Commerce Oversight
• Strategic Planning & Revenue Generation
• Cross-Departmental Collaboration
• Creative Problem Solving
• Brand Protection & Client Satisfaction
• Executing on CEO-issued directives — sales goals, artist-specific incentives, or strategic initiatives — by building the plan and mobilizing the relevant internal teams to hit them
• Maintaining situational awareness after hours when active project deadlines or urgent matters are in progress, and responding or delegating as appropriate

Qualifications

• Confidence with Excel/Google Sheets — reporting, pivots, formulas
• Comfort in Photoshop/Illustrator for light design adjustments and mockups
• Experience with project management tools (Asana, Monday.com, Basecamp, Acumatica, etc.)
• Daily comfort in Dropbox for file organization and version control
• Comfort using Claude or similar AI tools to draft routine updates, summarize threads, and speed up day-to-day admin work. You own what goes out under your name, so you read it, confirm it's accurate, and make it sound like you before it reaches a client.
• Strong independent judgment — this role has no Coordinator and no Senior AM checking your daily work; you need to know when to move and when to elevate

Bonus Points For

• Knowledge of apparel printing and production methods
• Familiarity with fashion blanks, fabrics, and fit
• Understanding of e-commerce platforms like Shopify
• An eagle eye for detail — you catch mistakes others miss
• A genuine passion for live music, touring, and culture