Account Receivables Manager

Socket.dev; Glen Rock (NJ); On-site; USD 135,000 - 170,000; Full time

Job summary

Socket.dev is seeking an Accounts Receivable Manager to oversee a multi-entity portfolio across five operating entities on a shared NetSuite instance. You will lead AR, credit, and collections analysts, including an offshore cash application team, driving credit risk management, collections performance, and deduction recovery.

You will collaborate with Sales, Customer Service, Supply Chain, EDI, and NetSuite Administration to reduce DSO, protect cash flow, and improve order-to-cash accuracy.

Qualifications

• 7+ years in Accounts Receivable, Credit, and Collections.
• 2+ years in supervisory/management role.
• Experience managing disputes and successful recoveries with major retailers.
• Strong understanding of chargebacks, deductions, and vendor compliance.
• Hands-on NetSuite experience with SuiteQL reporting.
• Familiarity with SPS Commerce or similar EDI platforms.
• Proficient in EDI processes for major retailers.
• Advanced Excel and data analytics skills.
• GAAP knowledge; CPA/CICP-like credentials a plus.

Responsibilities

• Own and manage a large, multi-entity AR portfolio, including monthly reporting to VP Controller and CFO.
• Lead, develop, and manage AR, credit, and collections analysts; oversee offshore cash application.
• Facilitate weekly team meetings to review past-due accounts and tracking aging.
• Assess customer creditworthiness; approve or escalate terms and holds within thresholds.
• Direct dispute and chargeback recovery strategy with major retailers via SPS Commerce.
• Design and improve AR systems, including deduction workflows and release tracking.
• Maintain AR SOPs for cash application, holds/releases, chargebacks, and write-offs.
• Collaborate with EDI, Supply Chain, and Sales to resolve invoicing discrepancies.
• Apply EDI knowledge to identify whether delays are EDI or other issues.
• Set annual AR performance goals and report progress to senior leadership.
• Support month-end/year-end close and AR reconciliation; assist audits.
• Manage relationships with retailer finance contacts and third-party recovery platforms.
• Ensure adherence to credit policies and internal controls.

Skills

NetSuite

SPS Commerce

Excel

Credit risk

Leadership

Dispute resolution

EDI knowledge

Analytics

GAAP

Offshore team

Education

NACM credential (CICP)

Tools

NetSuite

SPS Commerce

SuiteQL

EDI platforms

SQL / data tools

Job description

Description

SUMMARY

The Accounts Receivable (AR) Manager owns the company's receivables function across a multi-entity, multi-brand portfolio, currently managing a large AR balance across five operating entities on a shared NetSuite instance. This role leads a team of AR, credit, and collections analysts plus an offshore cash application team, and is responsible for credit risk management, collections performance, deduction and chargeback recovery, and the systems and processes that support them. The AR Manager partners cross-functionally with Sales, Customer Service, Supply Chain, EDI, and NetSuite Administration to reduce DSO, protect cash flow, and continuously improve the accuracy and efficiency of the order-to-cash cycle, reporting directly to the VP, Controller.

KEY RESPONSIBILITIES

• Own and manage a large, multi-entity AR portfolio on a shared NetSuite instance, including monthly AR reporting packages to the VP Controller and CFO
• Lead, develop, and manage a team of AR, credit, and collections analysts, plus oversee an offshore cash application team, ensuring quality, accuracy, and timeliness of payment processing and collections work
• Facilitate a weekly team meeting to review past-due accounts, align on collection strategy, and track progress on aging and delinquency across the portfolio
• Review customer creditworthiness and approve or **escalate** credit limits, terms, and order hold/release decisions within established thresholds
• Direct dispute, deduction, and chargeback recovery strategy across major national retail accounts via SPS Commerce and direct retailer portals, tracking recovery performance against targets
• Own the design and continuous improvement of AR systems and tools, including custom NetSuite deduction management workflows, credit release tracking, AR offset/dispute request processes, and internal automation tools
• Author and maintain AR standard operating procedures (cash application, credit holds and releases, chargebacks and write-offs, NSF/returned payment handling)
• Partner with EDI, Supply Chain, NetSuite Administration, Sales, and Customer Service to resolve invoicing, purchase order, and portal discrepancies with retail partners
• Apply EDI knowledge for major retail partners to confirm whether payment delays are tied to an EDI transmission or compliance issue versus an invoice, credit/rebill, or return issue, and route root cause accordingly
• Set and track annual AR performance goals across collections effectiveness, cash operations, systems/automation, and team development, reporting progress to senior leadership
• Support month-end and year-end close, AR reconciliation projects, and internal/external audit requests with transaction-level documentation
• Manage relationships with retail-partner finance/AR contacts and third-party recovery platforms (e.g., SPS Commerce), including recurring performance review meetings
• Ensure adherence to company credit policies, internal controls, and confidentiality standards across the AR function
• Demonstrated ability to lead and develop a team, including cross-geography/offshore team management
• Strong analytical and problem-solving skills with exceptional attention to detail and accuracy
• Proven ability to resolve complex receivables, chargebacks, and customer disputes independently and to build the processes/tools that scale that resolution across a team
• Professional demeanor with excellent written and verbal communication skills, including presenting AR performance to senior leadership
• Highly organized with the ability to manage multiple priorities and competing deadlines across a multi-entity portfolio
• Self-motivated, proactive, and capable of operating with significant autonomy while driving results
• Collaborative cross-functional partner, comfortable working across Sales, Supply Chain, EDI, and Systems teams

Requirements

• 7+ years of progressive experience in Accounts Receivable, Credit, and Collections, including 2+ years in a supervisory or management capacity
• Strong experience managing disputes, Successful recoveries and AR across major national retail accounts required
• In-depth understanding of chargebacks, deductions, MSA allowances, and retail vendor compliance
• Working knowledge of EDI processes for major retail partners (e.g., 850/810/856 transaction sets, ASN and routing compliance) to identify and confirm whether payment delays are tied to EDI transmission or compliance issues versus other root causes
• Hands-on NetSuite experience strongly preferred, including SuiteQL reporting and familiarity with custom workflow/automation builds; experience with SPS Commerce or similar EDI/deduction management platforms a plus
• Experience managing AR across a multi-entity or multi-subsidiary company structure a plus
• Advanced Excel and strong general technology/systems skills
• Working knowledge of Generally Accepted Accounting Principles (GAAP)
• NACM credit management credentials (e.g., CICP, Bankruptcy Certificate) or similar a plus