Account & Projects Lead – Wastewater Solutions

Armorock Polymer Concrete; Baltimore (MD); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company matching

Bonuses (performance-based)

Parental leave

Job summary

Armorock Polymer Concrete is seeking an Account Manager to serve as the primary liaison between customers and internal departments. You will identify project opportunities, deliver tailored quoting solutions, manage submittals and releases, and maintain exceptional service throughout the sales and order lifecycle.

With deep product knowledge, you will own process ownership and collaborate across teams to drive customer satisfaction and long-term growth.

Qualifications

• Education: Bachelor’s degree in related subject matter is preferred but not required.
• Travel: Local day trips as needed.
• Strong analytical and critical thinking abilities.
• Proficiency in reading and interpreting engineering drawings and specifications.
• Proficiency in Microsoft Excel, Google Suite, and CRM systems.
• Excellent written and verbal communication and negotiation skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong organizational skills and attention to detail.
• Knowledge of ASTM standards and specifications relevant to wastewater structures preferred.
• Familiarity with AutoCAD or similar design software is a plus.

Responsibilities

• Identify viable public and private leads through Insight platform searches.
• Monitor CIP opportunities for early-stage projects.
• Prepare and issue accurate quotes using internal platforms.
• Coordinate with estimating and project management teams to verify quote feasibility.
• Prepare and distribute complete submittal packages with required documentation.
• Manage revisions, engineering calculations, and redlines.
• Communicate submittal status and changes to customers proactively.
• Facilitate transition from quote to release with documentation verification.
• CRM: log daily activities, maintain account pages, and manage pipeline.
• Participate in continuous process improvement and weekly feedback to management.

Skills

Analytical thinking

Critical thinking

Communication skills

Project management

Detail oriented

Independent work

Negotiation skills

Organizational skills

Education

Bachelor’s degree (preferred)

Tools

Excel

Google Suite

CRM systems

AutoCAD (familiar)

Job description

Armorock Polymer Concrete is seeking an Account Manager to serve as the primary liaison between customers and internal departments. You will identify project opportunities, deliver tailored quoting solutions, manage submittals and releases, and maintain exceptional service throughout the sales and order lifecycle.

With deep product knowledge, you will own process ownership and collaborate across teams to drive customer satisfaction and long-term growth.