Account Processing & Customer Support Specialist

Usbank; Hackensack (NJ); On-site; USD 28,000 - 31,000; Full time

Job summary

U.S. Bank is seeking a detail-oriented clerical specialist to support customer accounts through accurate document processing, data entry, and record keeping. You will answer inquiries, resolve standard issues, and help keep information up to date across multiple accounts while maintaining a high level of service.

The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to handle several tasks with quality and efficiency in a fast-paced environment.

Qualifications

• Minimum high school diploma or equivalent.
• 3–5 years clerical and customer service experience preferred.
• Strong customer service skills and ability to manage multiple projects.

Responsibilities

• Enter new account information and update existing accounts.
• Change or correct information on accounts as requested.
• Record transactions and complete required reports.
• Answer customer inquiries and provide information as needed.
• Receive, classify, consolidate and summarize documents and information.
• Provide administrative support to the team and customers.

Skills

Customer service

Multitasking

Communication

Problem resolution

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Job description

U.S. Bank is seeking a detail-oriented clerical specialist to support customer accounts through accurate document processing, data entry, and record keeping. You will answer inquiries, resolve standard issues, and help keep information up to date across multiple accounts while maintaining a high level of service.

The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to handle several tasks with quality and efficiency in a fast-paced environment.