Account & Order Management Specialist

Timken; Fulton (IL); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

STI program

Paid time off

401k

Medical, dental, and vision benefits

Job summary

Timken is hiring a Customer Relations Management Representative in the United States. You will manage customer accounts through the order-to-cash cycle, serve as the primary contact, and collaborate with Sales, Supply Chain, Engineering, and Manufacturing to meet customer needs and drive growth.

The role emphasizes proactive account management, strong problem-solving, and maintaining customer loyalty, with a focus on delivering best-in-class customer experience and accurate data reporting.

Qualifications

• High school diploma with 1-3 years of relative experience.
• Proficiency in Microsoft Office Suite, including Excel.
• Experience in the Manufacturing Industry.
• Bachelor’s degree in business management, Marketing, Communications or Supply Chain.
• SAP experience and strong analytical skills.
• Experience with Timken Systems (SAP, PTPlace).
• Experience in process improvement, project management, or change management.

Responsibilities

• Manage customer accounts through all phases of the order-to-cash process, including quotations, order entry, forecasting, expediting, order book management, and maintenance of customer master data.
• Serve as the primary point of contact for customers, ensuring timely resolution of inquiries, issues, and requests while delivering a best-in-class customer experience.
• Collaborate cross-functionally with Sales, Supply Chain, Engineering, Manufacturing, and other internal stakeholders to meet customer requirements and business objectives.
• Build and maintain strong customer relationships by providing responsive communication, proactive account management, and effective problem resolution.
• Analyze customer needs, ordering patterns, pricing structures, and service-level requirements to identify opportunities for improved performance and growth.
• Support revenue growth and customer retention by maintaining customer loyalty and identifying opportunities to expand business within existing accounts.
• Monitor and manage order fulfillment activities, ensuring accurate order processing, on-time delivery, and customer satisfaction.
• Utilize advanced problem-solving skills to address complex customer, operational, and supply chain challenges.
• Maintain a working knowledge of products, manufacturing processes, and supply chain operations to effectively support customer accounts and business needs.
• Analyze and present account data, trends, and performance metrics to support informed decision-making and continuous improvement initiatives.
• Prepare and maintain accurate records, reports, and customer account documentation using Microsoft Excel and other business systems.
• Communicate effectively with customers and internal partners to ensure alignment, transparency, and successful execution of customer requirements.

Skills

Microsoft Office Suite (Excel)

Manufacturing Industry experience

Analytical skills

Education

High school diploma

Bachelor’s degree in Business/Marketing/Communications/Supply Chain

Tools

SAP

PTPlace

Job description

Timken is hiring a Customer Relations Management Representative in the United States. You will manage customer accounts through the order-to-cash cycle, serve as the primary contact, and collaborate with Sales, Supply Chain, Engineering, and Manufacturing to meet customer needs and drive growth.

The role emphasizes proactive account management, strong problem-solving, and maintaining customer loyalty, with a focus on delivering best-in-class customer experience and accurate data reporting.