Proactive Account Manager, Customer Relations

The Timken Company; Fulton (IL); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

Short-term incentive program

Paid time off

401k

Medical, dental, and vision benefits

Job summary

The Timken Company is seeking a Customer Relations Management Representative to provide proactive account management across the order-to-cash process and be the primary customer contact. You will resolve inquiries, collaborate with Sales, Supply Chain, Engineering, and Manufacturing, and drive growth with accurate data and strong relationship skills.

Join a global team delivering best-in-class customer experiences and contributing to optimized order fulfillment and revenue growth.

Qualifications

• High school diploma with 1-3 years of relative experience.
• Proficiency in Microsoft Office Suite, including Excel.
• Experience in the Manufacturing Industry.
• Bachelor’s degree in business management, Marketing, Communications or Supply Chain.
• SAP experience and strong analytical skills.
• Experience with Timken Systems (SAP, PTPlace).

Responsibilities

• Manage customer accounts through all phases of the order-to-cash process, including quotations, order entry, forecasting, expediting, order book management, and maintenance of customer master data.
• Serve as the primary point of contact for customers, ensuring timely resolution of inquiries, issues, and requests while delivering a best-in-class customer experience.
• Collaborate cross-functionally with Sales, Supply Chain, Engineering, Manufacturing, and other internal stakeholders to meet customer requirements and business objectives.
• Build and maintain strong customer relationships by providing responsive communication, proactive account management, and effective problem resolution.
• Analyze customer needs, ordering patterns, pricing structures, and service-level requirements to identify opportunities for improved performance and growth.
• Support revenue growth and customer retention by maintaining customer loyalty and identifying opportunities to expand business within existing accounts.
• Monitor and manage order fulfillment activities, ensuring accurate order processing, on-time delivery, and customer satisfaction.
• Utilize advanced problem-solving skills to address complex customer, operational, and supply chain challenges.
• Maintain a working knowledge of products, manufacturing processes, and supply chain operations to effectively support customer accounts and business needs.
• Analyze and present account data, trends, and performance metrics to support informed decision-making and continuous improvement initiatives.
• Prepare and maintain accurate records, reports, and customer account documentation using Microsoft Excel and other business systems.
• Communicate effectively with customers and internal partners to ensure alignment, transparency, and successful execution of customer requirements.

Skills

Excel

Analytical skills

Education

Bachelor’s degree in business management, Marketing, Communications or Supply Chain

High school diploma

Tools

SAP

PTPlace

Job description

The Timken Company is seeking a Customer Relations Management Representative to provide proactive account management across the order-to-cash process and be the primary customer contact. You will resolve inquiries, collaborate with Sales, Supply Chain, Engineering, and Manufacturing, and drive growth with accurate data and strong relationship skills.

Join a global team delivering best-in-class customer experiences and contributing to optimized order fulfillment and revenue growth.