Account Ops Director

CBRE; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

CBRE is seeking an Account Operations Director to oversee office services, client support, and business operations. The role focuses on leading a team, coordinating daily activities, and driving improvements across multiple departments.

You will partner with senior management to implement strategies that optimize performance and enhance client services. Strong leadership and analytical skills are essential for success in this role.

Qualifications

• Bachelor's degree preferred with 8-12 years of relevant experience.
• Experience in staffing, training, development, coaching, and retention is preferred.
• Ability to communicate complex information and drive targets across departments.

Responsibilities

• Provide formal supervision to employees and conduct performance evaluations.
• Coordinate and manage the team's daily activities, schedules, and deadlines.
• Lead operational strategies to ensure efficient operations for a small market area.
• Partner with senior management to develop and implement strategies to optimize performance.
• Manage client services and regional business operations to drive productivity.
• Identify and solve multi-dimensional operational and organizational problems.

Skills

Staffing & Hiring

Leadership

Performance Coaching

Operations Management

MS Office Proficiency

Analytical Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

About The Role

As a CBRE Account Operations Director, you will assist with overseeing the department responsible for all office services, client support services, and business operations activities.

As a CBRE Account Operations Director, you will assist with overseeing the department responsible for all office services, client support services, and business operations activities.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Assist with executing operational strategies, ensuring efficient and effective operations for a small market area.
• Act as a key business partner to put in place initiatives and start process improvements.
• Partner with local and regional senior management to develop and implement strategies that optimize operational performance and support the business.
• Manage client services support activities to drive the productivity of client-facing professionals.
• Direct the business operations activities regionally. Develop partnerships with internal departments management.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You'll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.
• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).