Platform Account Management Director

CBRE; Los Angeles (CA); Hybrid; USD 155,000 - 180,000; Full time

Job summary

CBRE seeks a Platform Account Management Director in a hybrid role based in Los Angeles or San Francisco. You will lead a portfolio of broker-supported corporate occupier accounts, manage and develop a team, and serve as a subject matter resource for broker partners and clients to ensure high-quality program delivery.

The ideal candidate has extensive account management and corporate real estate experience, strong leadership and coaching skills, and the ability to drive performance while

Qualifications

• Bachelor’s degree preferred with 8–12 years in account management or occupier services.
• Active Real Estate Salesperson license required.
• Experience managing professionals, including performance coaching and hiring.
• Knowledge of account management, occupier services, and corporate real estate delivery.
• Strong relationship-building with broker partners and clients.
• Excellent organization, prioritization, and communication skills.
• Proficiency with performance data, reports, and program metrics.

Responsibilities

• Lead and develop the Account Management team with coaching and performance management.
• Support broker partners to manage corporate occupier accounts and ensure service levels.
• Monitor account health, risks, and gaps; coordinate resources to stay on track.
• Provide expertise in account management, occupier services, and real estate program delivery.
• Set performance standards, processes, and quality benchmarks across the portfolio.
• Maintain relationships with client contacts and ensure alignment with CBRE standards.
• Resolve operational barriers and navigate internal processes to support clients.
• Oversee account reporting and program performance data with accuracy.
• Identify and implement process improvements across the portfolio.
• Model CBRE RISE values in all professional interactions.

Skills

Leadership

Account management

Corporate real estate

Coaching

Relationship-building

Data-driven

Education

Bachelor’s Degree in related field

Active Real Estate Salesperson license

Tools

CRM software

Microsoft Office

Analytical tools

Job description

About The Role

The CBRE Platform Account Management Director leads the Account Management function for a portfolio of broker-supported corporate occupier accounts in Los Angeles. This role is responsible for managing and developing a team of Account Management professionals, serving as a subject matter resource for broker partners and clients, and maintaining consistent, high-quality program delivery across the portfolio.

The CBRE Platform Account Management Director leads the Account Management function for a portfolio of broker-supported corporate occupier accounts in Los Angeles. This role is responsible for managing and developing a team of Account Management professionals, serving as a subject matter resource for broker partners and clients, and maintaining consistent, high-quality program delivery across the portfolio. The position requires a strong operational leader with substantive knowledge of corporate real estate and account management — someone who can develop people, uphold program standards, and build effective working relationships with broker partners and client contacts over time. This is a hybrid position based in Los Angeles or San Francisco, California.

What You’ll Do

• Manage and develop the Account Management team. Lead a team of Account Management professionals by setting clear performance expectations, conducting regular coaching and feedback sessions, and managing performance formally and informally. Support the professional development and career growth of team members and maintain a team environment grounded in accountability and continuous improvement.
• Support broker partners in managing corporate occupier accounts. Work closely with CBRE broker partners to support account delivery, understand client program needs, and ensure the Account Management team is providing the appropriate level of service across the portfolio. Develop the working relationships and operational alignment that allow broker partners and Account Management to function effectively together.
• Monitor and maintain account health across the portfolio. Track the status and performance of accounts on an ongoing basis, identifying risks and service gaps early. Coordinate team resources to address issues proactively and ensure program deliverables remain on track across all active accounts.
• Serve as a subject matter resource for the team and for clients. Provide expertise in Account Management, occupier services, and corporate real estate program delivery. Support team members in navigating complex situations and serve as a knowledgeable, accessible resource for client contacts who require depth and guidance on their real estate programs.
• Drive team performance accountability and delivery consistency. Establish and maintain clear performance standards, operating processes, and quality benchmarks for the team. Track performance against established metrics, identify gaps, and develop actionable remediation plans. Ensure the team operates with consistency and professionalism across all accounts.
• Maintain productive working relationships with client contacts. Develop and sustain effective relationships with corporate real estate professionals at client organizations. Communicate proactively, understand their program priorities, and ensure client-facing deliverables consistently reflect CBRE’s service standards.
• Support the team with resources and remove operational barriers. Identify internal obstacles that affect team performance and work to resolve them. Help team members navigate internal processes, tools, and support functions so they remain focused on the needs of clients and broker partners.
• Manage account reporting and program performance data. Maintain accurate and timely reporting across the account portfolio. Ensure clients and broker partners have clear visibility into program performance and that reporting accurately reflects Account Management’s activity and contribution.
• Assess and resolve operational and team challenges. Identify operational, procedural, or people-related issues within the team or portfolio and address them with sound judgment and practical solutions. Maintain a stable and focused team environment through periods of complexity or organizational change.
• Identify and implement process improvements. Continuously evaluate how the team operates and where improvements can be made. Bring a practitioner’s perspective to workflow, tools, and standards, and implement better methods across the portfolio as they are identified.
• Model CBRE RISE values and maintain team standards. Uphold CBRE’s values of Respect, Integrity, Service, and Excellence in all professional interactions. Set clear expectations for conduct and performance and maintain a team culture that reflects those standards consistently.

What You’ll Need

• Bachelor’s Degree preferred with 8–12 years of relevant experience in account management, corporate real estate, or occupier services. A combination of experience and education will be considered in lieu of a degree.
• Active Real Estate Salesperson license required.
• Demonstrated experience managing and developing professionals, including performance management, coaching, and hiring.
• Substantive knowledge of account management, occupier services, and corporate real estate program delivery.
• Effective relationship-building skills — credible, accessible, and able to develop productive working partnerships with broker partners, clients, and team members.
• Strong organizational and prioritization skills with the ability to manage multiple accounts and team responsibilities concurrently.
• Sound judgment and practical problem-solving skills across operational and interpersonal situations.
• Clear, professional communication skills with the ability to deliver direct feedback, navigate difficult conversations, and represent the team appropriately in all settings.
• Comfort interpreting performance data, financial reports, and program metrics.
• Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with CRM and account management platforms preferred.
• A consistent focus on process improvement and program delivery quality.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Transaction Director position is $155,000 annually or ($74.52 per hour) and the maximum salary for the Transaction Director position is $180,000 annually [or $86.54 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).