Account Operations Specialist II (Manheim)

Cox Enterprises; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Cox Enterprises, Dallas-based, seeks an account liaison to coordinate and execute SLA-driven work with auction vendors and clients. You will be the primary contact, understand requirements, upsell CAI products, and ensure deliverables meet client expectations while advancing mutual business outcomes.

You will support multiple auction departments, review vehicle lineups, ensure timely readiness, and educate clients on Cox products and services, all while following safety procedures and company

Qualifications

• HS diploma or GED with 3 years related experience, or 5 years in related field.
• Valid driver's license required.
• Prefer vehicle reconditioning or auto body knowledge.
• Strong verbal and written communication skills.
• Ability to work with minimal supervision and handle multiple tasks.

Responsibilities

• Coordinate with auction personnel and stakeholders on customer engagement.
• Provide exceptional customer service to ensure client satisfaction.
• Review sale lineup vehicles and ensure they are ready and parked on-time.
• Support client team and communicate with stakeholders to ensure smooth operations.
• Educate customers on company products and services.
• Assist with reconditioning services and audits to reduce policy loss risk.
• Develop understanding of auction services concepts and vehicle inspection.
• Operate with Microsoft Office and internal platforms.
• Adhere to safety procedures and participate in Safety Excellence.
• Perform any other duties assigned.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Safety consciousness

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Office software

Job description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox.

Responsibilities

• Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.
• Provide exceptional customer service skills to ensure client satisfaction.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services.
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications:

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years’ experience in a related field
• Safe drivers needed; valid driver’s license required.

Preferred:

• Prior experience vehicle reconditioning and or general auto body knowledge
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred.
• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment:

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)