Account Operations Specialist I (Manheim)

Cox; Riverside (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Seven holidays

Work authorization supported

Job summary

Cox in Riverside, CA seeks an Account Liaison to coordinate auction operations and act as the primary contact for vendors and clients. You will understand requirements, upsell Cox products, and ensure work is completed to expectations while upholding safety and professional standards.

In this role you will review the sale lineup, assist with reconditioning, educate clients on Cox offerings, and collaborate with internal teams to ensure smooth auctions and customer satisfaction.

Qualifications

• High School Diploma or GED required with up to 2 years in related field
• Excellent verbal and written communication skills
• Team-based interpersonal skills and customer service orientation
• Valid driver's license and safe driving record required

Responsibilities

• Provide exceptional customer service to ensure client satisfaction
• Review sale lineup vehicles and coordinate readiness for on-time parking
• Support client teams and communicate with stakeholders to ensure auction operations
• Educate clients on Cox products and services
• Assist in reviewing lineup vehicles and coordinating reconditioning and audits to manage costs
• Build foundational understanding of auction services concepts
• Proficient with Microsoft Office (Outlook, Excel)
• Adhere to Safety procedures and participate in Safety Excellence
• Perform additional duties as assigned

Skills

Interpersonal skills

Verbal and written communication

Education

High School Diploma/GED

Tools

MS Office

Outlook

Excel

Job description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

Responsibilities

• Provide exceptional customer service skills to ensure client satisfaction
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications

• High School Diploma/GED and up to 2 years' experience in a related field with minimum of 1 year in automotive industry or related field
• Prior experience vehicle reconditioning and or general auto body knowledge is a plus
• Team-based interpersonal skills
• Excellent verbal and written skills
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Valid Driver's License and safe driving record is required
• Ability to operate vehicles with standard and automatic transmission is preferred

USD 21.83 - 32.79 per hour

Compensation:

Hourly pay rate is in the range of $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets