Account Operations Specialist I (Manheim)

Cox Automotive Inc.; Riverside (CA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Vote & jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive Inc. is seeking an account liaison to coordinate and execute client SLAs and serve as the primary contact for auction vendors.

You will engage with clients to understand requirements, upsell CAI products and services, and ensure work is completed to client expectations. You will collaborate with auction personnel and stakeholders across customer engagement to ensure smooth auction operations and a high level of service.

Qualifications

• Strong customer service and communication skills.
• Experience coordinating with multiple stakeholders.
• Ability to upsell products and services to clients.
• Familiarity with automotive/auction environments is a plus.
• Proficient in basic computer software and safety practices.

Responsibilities

• Provide exceptional customer service to ensure client satisfaction.
• Review vehicles in sale lineup and ensure readiness for sale.
• Support client team and communicate with stakeholders for smooth operations.
• Educate clients on Cox Automotive products and services.
• Coordinate reconditioning and condition reports to reduce losses and expenses.
• Develop understanding of auction services concepts and methodologies.
• Operate MS Office tools and internal platforms.
• Demonstrate safety commitment and participate in safety activities.
• Perform other duties as assigned.

Skills

Customer service

Account liaison

Verbal communication

Written communication

MS Office (Outlook, Excel)

Safety awareness

Education

High School Diploma/GED

Tools

MS Office

Job description

Job Description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

Responsibilities

• Provide exceptional customer service skills to ensure client satisfaction
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications

• High School Diploma/GED and up to 2 years' experience in a related field with minimum of 1 year in automotive industry or related field
• Prior experience vehicle reconditioning and or general auto body knowledge is a plus
• Team-based interpersonal skills
• Excellent verbal and written skills
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Valid Driver's License and safe driving record is required
• Ability to operate vehicles with standard and automatic transmission is preferred

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Compensation

Hourly pay rate is in the range of $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

EOE, including disability/vets