Account Operations Outside Specialist II (Manheim)

Cox Enterprises; Matteson (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Cox Enterprises in Matteson, IL is seeking a highly motivated client services specialist focused on automotive auction accounts. You will serve as the primary point of contact for resolving issues, coordinate vehicle runs, and collaborate with auction teams and stakeholders to keep client inventory moving smoothly.

The role is 70% outside with 30% in-office tasks; you will assess vehicle condition, prepare reconditioning estimates, upsell products where appropriate, and ensure safety and quality

Qualifications

• High School Diploma or GED with related field experience or 5 years in related field.
• Valid driver's license required.
• Experience in vehicle reconditioning or auto body knowledge.
• Ability to multitask and work with minimal supervision.
• Strong verbal and written communication skills.

Responsibilities

• Primary point of contact for resolving client issues for accounts with internal and external stakeholders.
• Provide exceptional customer service addressing inquiries related to vehicle condition or discrepancies.
• Coordinate sale vehicle run processes and maintain communications with auction departments.
• Build relationships with clients, examine vehicles for standards, and prepare reconditioning estimates.
• Educate clients on auction processes and upsell Manheim/CAI products as needed.
• Adhere to Cox standards and safety guidelines; support safety initiatives.
• Possibly coordinate redemptions, ensure proper documentation and comply with PII policies.

Skills

Vehicle reconditioning experience

Auto body knowledge

Multitasking

Teamwork

Verbal and written communication

Self-starter

Driver's license

Education

High School Diploma or GED

Other degree/certification beyond HS

Tools

Microsoft Office

Job description

Job Responsibilities:

• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders
• Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally.
• May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service, and resolving any issues with professionalism.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines.
• Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and or brands.
• Proficiency with computer software including Microsoft Office applications and other internal business platforms.
• Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders.
• Perform any other duties assigned.

Qualifications:

• The role consists of 70% outside work and 30% in office administrative.
• High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required.
• Prior experience vehicle reconditioning and or general auto body knowledge required.
• Self-starter with ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Team-based interpersonal skills.
• Excellent verbal and written skills.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

Work Environment:

• Exposure to outdoor elements, including extreme heat and cold.
• Moderate noise level.
• Exposed to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals.