Account Operations Specialist II (Manheim)

Cox Enterprises; South Carolina; On-site; USD 42,000 - 62,000; Full time

Job summary

Cox Enterprises seeks an attentive Auction Operations Coordinator to act as the main contact for client issues across accounts, working with auction teams and stakeholders to ensure timely resolutions and exceptional service. You will manage vehicle condition inquiries, coordinate reconditioning services, and document processes clearly.

The role emphasizes safety, compliance, and accurate condition reporting, while building strong client relationships and seeking opportunities to upsell Cox/CAI

Qualifications

• High School Diploma/GED with 3 years of related work experience, or an equivalent combination with 1 year for higher education, or 5 years of related experience.
• Requires valid driver’s license.
• Must have physical ability and mental acuity to meet duties within required timeframes.

Responsibilities

• Serve as primary contact for resolving client issues for accounts of varying complexity, collaborating with auction teams and stakeholders.
• Provide exceptional customer service by addressing inquiries related to vehicle condition and discrepancies; foster relationships with internal and external stakeholders.
• Coordinate sale vehicle run processes and communicate with auction departments to ensure inventory movement and timely reconditioning services.
• Examine vehicles for standards and quality, prepare reconditioning estimates, and document condition reports and imaging audits to minimize policy loss and goodwill costs.
• Demonstrate knowledge of vehicle inspection processes and condition report data to identify prior repairs and issues.
• Educate clients on auction processes and upsell Cox/CAI products and services based on client needs.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma/GED

Any degree or certification above HS

Tools

Microsoft Office

Job description

Job Responsibilities:

• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders
• Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition reports and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally.
• May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service, and resolving any issues with professionalism.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines.
• Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and or brands.
• Proficiency with computer software including Microsoft Office applications and other internal business platforms.
• Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition reports and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders.
• Perform any other duties assigned.

Qualifications:

Minimum:

• High School Diploma/GED plus 3 years of related work experience, OR any degree or certification above a High School Diploma/GED plus 1 year of related work experience, OR 5 years of related work experience.
• Safe drivers needed; valid driver's license required.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

Preferred:

• Self-starter with ability to work with minimal supervision preferred.
• Ability to handle multiple tasks simultaneously.
• Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Excellent verbal and written skills preferred.
• Ability to operate vehicles with standard and automatic transmission is preferred.
• Prior experience in vehicle reconditioning and/or general auto body knowledge preferred.

Work Environment:

• Frequent exposure to outdoor weather conditions.