Account Operations Manager (West Region)

Scorpion Therapeutics

United States

On-site

USD 112,000 - 168,000

Full time

14 days+

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Benefits offered by this job

Equity grant

Bonus eligible

Job summary

Adaptive Biotechnologies is seeking an Account Operations Manager to drive the integration and utilization of clonoSEQ in diverse healthcare settings. You will lead design and implementation of tailored diagnostic workflows, onboarding, and comprehensive training for clinical teams.

Responsibilities include coordinating onboarding, leading trainings, ensuring alignment with care standards, and collaborating across sales, reimbursement, and customer operations to execute account strategies.

Qualifications

Bachelor’s or Master’s degree in healthcare operations, diagnostics, or biotech.
5–7+ years of healthcare ops/customer service/account management experience.
Familiarity with EMR/EHR and LIS platforms; regulated healthcare product experience.

Responsibilities

Coordinate onboarding and create customized account workflows.
Lead trainings for ordering personnel and diagnostic integration go-live readiness.
Collaborate with sales and customer operations to interface with clinicians.
Support EMR integration and coordinate with technical teams.
Provide feedback to inform integration strategy and drive improvements.

Skills

Healthcare operations

Customer service

Account management

EMR/EHR familiarity

LIS platforms

Cross-functional communication

Team influence

Education

Bachelor’s degree

Master’s degree

Tools

EMR/EHR systems

LIS platforms

Job description

Position Overview

The Account Operations Manager drives the successful integration and utilization of Adaptive Biotechnologies’ clonoSEQ Assay into diverse healthcare settings. Leads design and implementation of tailored diagnostic workflows, seamless onboarding, and comprehensive training for clinical teams.

Key Responsibilities

Manage institution-specific onboarding requirements; develop customized workflows for account operational and clinical needs.
Lead virtual or in-person trainings for ordering personnel and diagnostic integration go-live readiness (non-hospital and academic hospital institutions).
Apply expertise in hematologic disease biology, specimen handling, and MRD testing guidelines.
Ensure workflows align with standards of care and institutional protocols; support internal/external stakeholders.
Collaborate with sales and customer operations to communicate effectively with clinicians and teams.
Partner with sales, field medical, reimbursement, digital health, and customer operations to execute account strategies.
Liaison for priority internal initiatives requiring customer engagement and feedback.
Support EMR integration; partner with technical teams and integration targets.
Help customers leverage embedded decision support tools; coordinate training, integration go-live readiness, and ongoing workflow optimization.
Provide feedback to internal stakeholders to inform integration strategy.
Build customer relationships and educate customers on new support offerings.
Deliver timely insights on prospects/account health; analyze trends and account metrics.
Train and guide new Account Operations team members; foster collaboration and continuous improvement.

Required Qualifications

Bachelor’s + 7 years or Master’s + 5 years in healthcare operations/customer service/account management or diagnostics/biotech.
Strong customer/patient focus; demonstrated HIPAA understanding.
Familiarity with EMR/EHR systems, LIS platforms, and healthcare infrastructure.
Experience navigating complex workflows and supporting academic/community/IDN organizations.
Effective professional communication in cross-functional and customer-facing settings.
Ability to work in teams and influence in a matrixed organization.
Strong attention to detail and data entry skills; proactive multitasking.

Preferred