Account Operations Manager (Central Region)

Scorpion Therapeutics; United States; On-site; USD 102,000 - 152,000; Full time

Benefits offered by this job

Equity grant

Bonus eligible

Job summary

Adaptive Biotechnologies seeks an Account Operations Manager to drive onboarding, training, and EMR integration for clonoSEQ in the Central Region. You will design diagnostic workflows and support go-live readiness while collaborating with sales and clinical teams to speed adoption.

You will build relationships, monitor performance metrics, and mentor the operations team to ensure high-quality customer support and compliant workflows.

Qualifications

• Bachelor’s or Master’s in healthcare ops, healthcare tech, or related field.
• Strong customer-focused service with HIPAA understanding.
• Experience with complex clinical workflows in healthcare settings.

Responsibilities

• Onboard institutions with tailored diagnostic workflows.
• Lead trainings for ordering personnel and go-live readiness.
• Assist EMR integration and embedded decision support.
• Coordinate with clinicians to align with standards of care.
• Analyze account health and performance trends.
• Mentor Account Operations team members.

Skills

Healthcare operations

EMR/EHR familiarity

Stakeholder collaboration

Data entry accuracy

Multitasking

Education

Bachelor’s/Master’s in healthcare operations

Tools

EMR/EHR systems

LIS platforms

Job description

Position Overview

Account Operations Manager drives integration and utilization of Adaptive Biotechnologies’ clonoSEQ Assay into healthcare settings. Customer-facing role that designs diagnostic workflows, supports onboarding, provides training, enables EMR integration, and accelerates adoption. Supports the Central Region (hours align with CST).

Responsibilities

• Manage institution-specific onboarding; develop tailored diagnostic workflows.
• Lead virtual/in-person trainings for ordering personnel and go-live readiness.
• Apply knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines.
• Support internal/external stakeholders to align workflows with standards of care and institutional protocols.
• Collaborate with sales and customer operations to communicate effectively with clinicians.
• Partner with sales, field medical, reimbursement, digital health, and customer operations to execute account strategies.
• Support priority internal initiatives via customer engagement and feedback.
• Partner on EMR integration; help customers use embedded decision support; coordinate integrated workflow optimization.
• Build and maintain customer relationships; educate customers on new support offerings.
• Deliver timely insights on prospects/account health; analyze trends and monitor performance metrics.
• Train/mentor Account Operations team members.

Required

• Bachelor’s + 7 years or Master’s + 5 years in healthcare operations, customer service, account management, or diagnostics/biotech.
• Customer/patient focus; demonstrated HIPAA understanding.
• Familiarity with EMR/EHR, LIS platforms, and healthcare infrastructure.
• Experience with complex workflows in academic/community/IDN settings.
• Professional communication; teamwork/matrix influence.
• Attention to detail and strong data entry.
• Ability to manage multiple tasks.

Preferred

• 2–4 years in a customer-facing commercial role for a regulated healthcare product.

Working Conditions

• Travel 15–20%.

Compensation

Salary range: $101,600–152,400; equity grant; bonus eligible.