Account Operations Lead — Facilities & Service Delivery

CBRE; Atlanta (GA); Vor Ort; USD 85.000 - 110.000; Vollzeit

Zusammenfassung

CBRE is seeking an Account Operations Manager in Atlanta to supervise plumbing, electrical, and general building repairs across retail sites. You will ensure KPIs are met, manage budgets, and foster a proactive, service-oriented culture.

The role emphasizes staff supervision, performance evaluation, vendor management, and safety compliance with codes. Ideal candidates hold a Bachelor's degree with 3-5 years of relevant experience and may have FMP certification.

Qualifikationen

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• FMP Certification is highly preferred

Aufgaben

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Promote organizational capabilities and identify sale opportunities to potential clients.
• Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
• Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
• Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
• Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.
• Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
• Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Kenntnisse

Leadership

Staff development

Coaching

Mentoring

Staffing

Training

Performance management

Ausbildung

Bachelor's Degree

Tools

Corrigo

Microsoft Office

Jobbeschreibung

CBRE is seeking an Account Operations Manager in Atlanta to supervise plumbing, electrical, and general building repairs across retail sites. You will ensure KPIs are met, manage budgets, and foster a proactive, service-oriented culture.

The role emphasizes staff supervision, performance evaluation, vendor management, and safety compliance with codes. Ideal candidates hold a Bachelor's degree with 3-5 years of relevant experience and may have FMP certification.