Account & Operations Coordinator — Grow Your Career & Impact

Tdg-Facilities,-LLC; Cincinnati (OH); In loco; USD 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

tdgFacilities is a Cincinnati-based facilities management company seeking an Account Coordinator/Operations Coordinator to support multiple client relationships and day-to-day operations. The role emphasizes service quality, data accuracy, and proactive communication to ensure client satisfaction.

The position involves assisting field service technicians, managing work orders, coordinating purchasing and subcontractors, and developing client relationships.

Competenze

• Associates or BA/BS preferred in a related field.
• Experience in facilities operations preferred.
• Excellent written and verbal communication.
• Ability to manage multiple projects and meet deadlines.
• On-call rotation for after-hours support.
• Strong problem-solving and analytical skills.
• Proficiency with Excel, Teams and SharePoint.

Mansioni

• Support field service technicians and customers on a daily basis.
• Manage the flow of work orders, communicate with internal teams, and facilitate the delivery of services.
• Coordinate purchasing and subcontractor engagement and manage delivery statuses.
• Develop RFPs/RFQs as needed based on customer requirements.
• Continuously develop client relationships and identify/resolve issues to the satisfaction of the client.
• Proactively manage data through dashboard management and reporting analysis.
• Monitor work order progress, ensure accurate documentation, and timely closure.
• Support resource scheduling and logistics.
• Demonstrate professionalism, responsiveness, and commitment to proactive communication.
• Work on special projects as assigned.

Conoscenze

Excel

Microsoft Teams

SharePoint

MS Office

Verbal communication

Written communication

Analytical thinking

Formazione

Associate or Bachelor’s degree

Descrizione del lavoro

tdgFacilities is a Cincinnati-based facilities management company seeking an Account Coordinator/Operations Coordinator to support multiple client relationships and day-to-day operations. The role emphasizes service quality, data accuracy, and proactive communication to ensure client satisfaction.

The position involves assisting field service technicians, managing work orders, coordinating purchasing and subcontractors, and developing client relationships.