Account Mgmt Manager

CBRE Group, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

CBRE Group, Inc. is seeking a CMMS Account Management Manager to oversee a mid-sized team responsible for delivering client commitments within the operations management function. The role focuses on coordinating staff functions and operations that support company goals and strategies.

You will act as the CMMS SME, supervise and coach staff, manage performance, and lead resource planning. Strong Maximo and MS Office skills are required, with a proven track record in project coordination and

Qualifications

• Bachelor's degree or higher with 3–5 years relevant experience preferred.
• Experience staffing, training, coaching, and evaluating performance.
• Ability to communicate sensitive information clearly and manage expectations.

Responsibilities

• Act as SME for CMMS workflows and provide advanced guidance to staff.
• Supervise and coach employees; oversee training and performance evaluations.
• Coordinate daily activities, set schedules, assign tasks, and cross-train staff.

Skills

CMMS expertise

Team leadership

Staff development

Problem solving

Stakeholder management

Education

Bachelor's degree

Tools

Maximo

Microsoft Office

Job description

AbouttheRole:

As a CBRE CMMS Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

WhatYou’llDo:

• Act as the dedicated Subject Matter Expert (SME) for all CMMS workflows, providing advanced technical guidance to staff and stakeholders.
• Provideformalsupervisiontoemployees.Monitorthetraininganddevelopmentofstaff.Conductperformance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinateandmanagetheteam'sdailyactivities.Establishworkschedules,assigntasks,andcross-trainstaff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consultwithleadership and client todefinebasicprojectrequirements.Investigatevariousapproachestoattain end results. Inform the organization of potential risks and implement action plans to address them.
• Assistwiththecoordinationofresourcesneededtoserviceprojectsandbuildstrategicoperationalplans.
• Responsibleforthemanagementof metrics andKey Performance Indicators to ensure contractual and operational success and manage relationshipswiththe client.
• Monitorservicelevelperformancetoensureclientservicelevelsaremetandexceeded.PresentfindingstoSr. Management.
• Prioritizeopenissuesandtasks,workingcloselywithbothinternalandclientcross-functionalteams.Serveasa point of contact for key systems and processes for projects. Serve as the primary liaison between end users and IT or external software vendors to manage system upgrades, feature requests, and root-cause analysis for recurring failures. Training, onboarding, and ongoing account support.
• Mentoring team members on CMMS system best practices to increase organization-wide adoption and proficiency.
• Lead CMMS integrations, upgrades, enhancements, roadmaps, and continuous improvement projects.
• Manageexpectationsoftheclientandprojectteamregardingthescopeofworkandresponsibilities.daily performance and ongoing delivery against contractual obligations
• LeadbyexampleandmodelbehaviorsthatareconsistentwithCBRERISEvalues.Influencepartiesofshared interests to reach an agreement.
• Applyknowledgeofowndisciplineandhowowndisciplineintegrateswithotherstoachieveteam and departmental objectives.
• Identify,troubleshoot,andresolveday-to-dayandmoderately complexissueswhichmayormaynotbeevident in existing systems and processes.

WhatYou’llNeed:

• Bachelor'sDegreepreferredwith3-5yearsofrelevantexperience.Inlieuofadegree,acombinationof experience and education will be considered.
• Experienceintheareasofstaffing,selection,training,development,coaching,mentoring,measuring,appraising, and rewarding performance and retention preferred.
• Abilitytoguidetheexchangeofsensitive,complicated,anddifficultinformation,conveyperformance expectations and handle problems.
• Leadershipskillstomotivateteamimpactonquality,efficiency,andeffectivenessofthejobdisciplineand department.
• In-depthknowledgeofMicrosoftOfficeproducts.ExamplesincludeWord,Excel,Outlook,etc.
• Extensiveorganizationalskillswithastronginquisitive mindset.
• Must have experience working with Maximo.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.