Account Manger

FCS Security Services, Inc.; Mansfield (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

First Coast Security Services is seeking a qualified Account Manager to oversee daily operations on-site for an assigned security contract in Mansfield, TX. You will manage client relationships, payroll accuracy, scheduling, and staff development, ensuring contract compliance and timely communications.

You will serve as the primary client contact, coordinate training, handle incidents, and coach personnel to meet performance standards while maintaining post orders and OSHA-like policies.

Qualifications

• 2–3 years of experience in contract security, law enforcement, or the military.
• Experience with supervisory or account management duties is preferred.
• Proven ability to manage client relationships and meet contractual obligations.
• Strong interpersonal and communication skills; able to work with clients, staff, recruiters, and leadership.
• Proficiency with Microsoft Office; familiarity with WinTeam or similar platforms is a plus.
• Comfortable using a mobile device for field reporting and communications.
• Bachelor's degree or equivalent supervisory experience in security/operations preferred.

Responsibilities

• Manage day-to-day operations of an assigned security contract, including scheduling, payroll accuracy, and contract compliance reporting.
• Serve as the primary client contact; maintain regular communication and ensure client satisfaction.
• Handle escalated security incidents and emergencies per post orders and policy.
• Coordinate staffing needs with recruiters and the Regional Director of Operations.
• Coach and develop assigned security personnel through performance evaluations and counseling.
• Manage full employee lifecycle from onboarding to termination.
• Ensure all staff understand and can locate post orders for their site.
• Coordinate and conduct on-the-job training for site-specific requirements.
• Address employee grievances with HR; keep accurate personnel files and rosters up to date.
• Communicate company policies and job openings to all personnel.
• Meet all contractually scheduled hours with minimal unbilled overtime.
• Oversee uniforms, equipment, and vehicles; use WinTeam for scheduling, billing, and reporting.
• Embed the FCS mission into site culture and model professional standards.
• Attend meetings and training sessions with senior leadership.

Skills

Client relationship management

Staff scheduling

Payroll accuracy

On-the-job training

Contract compliance

MS Office Suite

WinTeam scheduling/billing

Leadership / supervisory

Communication skills

Field reporting on mobile devices

Education

Bachelor's degree in Criminal Justice/Business Admin or related field

Tools

WinTeam

CCTV systems (experience)

Job description

OVERVIEW

First Coast Security Services is hiring a full-time Account Manager to oversee the day-to-day operations of an assigned security contract. Tis on-site role is responsible for client relationship management, staff scheduling, payroll accuracy, on-the-job training, and contract compliance. The Account Manager serves as the primary point of contact between FCS and the client, and is directly accountable for the performance, conduct, and development of all personnel assigned to their account. This is a strong opportunity for a security professional with supervisory experience who is ready to step into a client-facing operations leadership role.

JOB RESPONSIBILITIES

• Manage all day-to-day operations of an assigned security contract, including scheduling, payroll accuracy, and contract compliance reporting.
• Serve as the primary client contact; maintain regular communication, proactively address concerns, and ensure overall client satisfaction.
• Handle escalated security incidents and emergency situations appropriately and in accordance with post orders and FCS policy.
• Communicate staffing needs to the assigned recruiter and Regional Director of Operations in a timely manner.
• Develop assigned security personnel through ongoing coaching, counseling, performance evaluations, recognition, and disciplinary action as needed.
• Manage the full employee lifecycle for assigned personnel, from onboarding and site-specific training through suspension and termination processes.
• Ensure all staff have read, understand, and can locate post orders for their assigned site.
• Coordinate and conduct on-the-job training (OJT) for site-specific requirements.
• Hear and help resolve employee grievances in coordination with HR; maintain accurate and timely personnel file updates including change-of-status forms and employee rosters.
• Communicate company policies, announcements, and job openings to all assigned personnel.
• Meet all contractually scheduled hours with minimal unbilled overtime.
• Manage uniforms, equipment, and vehicles assigned to the account.
• Utilize WinTeam for scheduling, billing, and compliance reporting (scheduling activity, invoice aging).
• Embed the FCS mission into site culture and model professional standards at all times.
• Attend all scheduled meetings and training sessions provided by senior leadership.

QUALIFICATIONS

• Minimum 2–3 years of experience in contract security, law enforcement, or the military; prior supervisory or account management experience strongly preferred.
• Demonstrated ability to manage client relationships and meet contractual obligations in a security services environment.
• Strong interpersonal and communication skills; able to work effectively with clients, field personnel, recruiters, and senior leadership.
• Proven ability to manage competing priorities, complex situations, and a diverse workforce simultaneously.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook); experience with WinTeam or similar scheduling and billing platforms is a plus.
• Comfortable using a mobile device for field reporting and communication.
• Experience with CCTV or surveillance systems preferred but not required.
• Bachelor's degree in Criminal Justice, Business Administration, or a related field preferred; equivalent supervisory experience in a security or operations role will be considered.