Security Account Manager

SSC, Inc; Quincy (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K/403b Plan

Paid Time Off

Job summary

SSC, Inc. is seeking a Security Account Manager to oversee global shift operations, triage events, and manage responses affecting personnel, property, and assets.

You will lead security analysts, develop procedures, and coordinate with client sites to ensure timely, compliant risk management. The role requires strong leadership, experience supervising teams, and hands-on knowledge of access control, CCTV, video monitoring, and alarm systems.

Qualifications

• Associate degree required; Bachelor's preferred.
• 21 years of age or older.
• 4 years of supervisory experience.
• Must pass state security affidavit/registration.
• Drug screen required.
• Access to reliable transportation.

Responsibilities

• Oversee shift operation and security analysts; triage, elevate, and manage responses to events worldwide.
• Develop a comprehensive security management system with procedures and escalation/management responses.
• Evaluate and improve operator use of access control, video management, and alarm monitoring systems.
• Maintain situational awareness of events that may affect personnel, property, and infrastructure globally.
• Provide training, quality assurance, and performance assessments for staff.
• Ensure emergencies are addressed (medical, fire, hazmat, natural disasters).
• Assist in development/revision of SOC processes and work instructions.
• Front-line supervision in a GSOC or security command center environment.

Skills

Supervisory experience

CCTV Milestone

Access control & alarm monitoring

Open-source intelligence tools

Security technologies integration

Data capturing systems

Microsoft Office

Written and verbal communication

Customer service

Education

Associate degree

Bachelor's degree preferred

Tools

Milestone CCTV software

Access control systems

Intrusion detection systems

Alarm monitoring platforms

Open-source intelligence tools

SharePoint / Office 365

Job description

SSC is the corporate services provider our clients rely onto ensure the health, safety and efficiency of their people.As a fully integrated provider of uniformed security, investigative, and consulting services, we provide the highest levels of asset protection to hundreds of customers and maintain a strong force of professionally trained Security Officers.

Job Skills / Requirements

The Security Account Manager will:

• Oversee the shift operation and security analysts to triage, elevate, and manage responses to all events impacting or threatening personnel, property, and assets worldwide
• Oversee daily shift operations and develop a comprehensive security management system to include procedures, polices and escalation/management responses for internal and external risks
• Evaluate and continuously improve operator use of various technical security systems including access control, video management, and alarm monitoring
• Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally.
• Provide shift operational oversight, training, and quality assurance employees responsible for intelligence research and analysis, travel safety and security, event and incident management and workplace safety.
• Ensure staff meets operational needs and operators are trained appropriately.
• Use real time data derived from open source and other security platforms to foresee risk and inform decision makers.
• Monitor and assess team performance by establishing strong objectives and measuring against client criteria and provide individual assessments of operator performance.
• Receive shift pass down information, and conducting shift briefings to provide updates, assignments, training, and contractual compliance.
• Ensure that personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents.
• Assist the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and work instructions.
• Identify and route security for resolution of any nuisance or trouble (physical security) alarms.
• Provides back-up, support, and on-call function as-needed.
• Oversees quality control and oversight for all production, support, and staffing functions.

Security Account Manager Qualifications:

• Experience with
• CCTV programs (Milestone) preferred.
• Directly managing people or leading a team.
• Knowledge of security systems for access control and alarm monitoring.
• Ability to interact with staff at all levels in a high pressure and fast paced environment.
• A dependable team player with business maturity, enthusiasm, and a positive attitude.
• Excellent written and verbal communication skills.
• Previous supervisor experience (preferred) working in and leading personnel in a GSOC, or similar security command center environment.
• Proficiency with security technologies and integration (CCTV, Access Control, Intrusion Detection Systems etc.)
• Broad knowledge of and experience with open-source intelligence gathering and reporting tools and best practices.
• Basic experience configuring/administrating technical security systems such as access control, alarm/video monitoring platforms and other data capturing systems.
• Must be adept at Microsoft Office programs (Word, Excel, SharePoint, Office 365).
• Self-motivated, curious, and knowledgeable pertaining to news and current events.

Minimum Qualifications:

• Associate's Degree required, Bachelor's degree preferred
• 21 years of age or older
• Four (4) years previous Supervisory Experience
• Must meet qualifications to complete state required Security Officer Affidavit/Registration.
• Be able to pass a drug screen
• Have access to reliable transportation

Knowledge Skills and Abilities:

• Good working knowledge of Security Operations.
• Understanding of Safety Practices in a Business environment.
• Ability to provide high level of Customer Service.
• Excellent written and verbal communication skills.
• Be computer proficient
• Read, understand and clearly speak English; constantly use speech and hearing in communicating with the public and co-workers, giving and receiving instructions
• High attention to detail
• Ability to work in various environments including but not limited to adverse outdoor conditions such as cold, rain, heat.

#LPC

Education Requirements (All)

Associate Degree required, Bachelor's Degree preferred

Additional Information / Benefits

Industry leading comprehensive benefits package including:For Part Time positions:Weekly pay checks; No Charge Uniforms; training for State mandated security guard license; training for Red Cross/AED/CPR - where required by client sites.For Full Time positions:Weekly pay checks; Medical/Dental/Vision; Company paid life insurance; 401k; Paid time off/Holidays; No Charge Uniforms; Bereavement pay; Short-term disability/cancer expense insurance/accident insurance/hospital indemnity; Training for State mandated security guard license and Red Cross/AED/CPR - where required by client sites.SSC, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Short Term Disability, 401K/403b Plan

This is a Full-Time position1st Shift.

Relocation is not provided and travel is not required