Account Manager

First Coast Security; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

First Coast Security is hiring an Account Manager to oversee day-to-day operations for assigned contracts, including training, disciplinary actions, payroll, and scheduling. The role focuses on maintaining strong client relationships, meeting contractual obligations, and ensuring timely reporting and compliance.

The candidate should have a 4-year degree in criminal justice or business administration (or related field) and strong interpersonal skills, with the ability to manage multiple

Qualifications

• Outstanding interpersonal and communications skills.
• Ability to work in a team environment.
• Ability to manage multiple priorities, complex situations, a diverse work team and client expectations.

Responsibilities

• Ensure all required reporting and contract compliance requirements are met.
• Maintain regular communication with client and address issues.
• Coordinate and conduct OTJ site-specific training.
• Manage staff performance and development.
• Ensure policies and procedures are followed.

Skills

Interpersonal skills

Communication

Teamwork

Prioritization

Education

4-year degree in criminal justice

Business administration or related field

Tools

PowerPoint

Microsoft Word

Cellular device usage

Job description

First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.

First Coast Security Services is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

#services

Job Skills / Requirements

POSITION SUMMARY:

TheAccountManager is accountable for the day-to-day operations of an assigned contract or account. Including training, disciplinary action and suspensions, coaching, correctpayroll,and scheduling. They build andmaintainthe relationship with the assigned client or customer of their account.

PRIMARY DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management maydeemnecessary from time to time.

• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or concerns with client
• Handle any escalated security issues or emergency situations appropriately
• Communicate staffing needs to the assigned recruiter andRegionalDirector of Operations
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training,evaluationsand recognition)
• Effectively communicate with all assigned FCS personnel for life of tenure. This includes introduction andtraining from hire to communicating performance concerns that lead to suspension and termination
• Assure that employeegrievances are heard and resolved (with help from HR team) and that personnel files are updated accurately andtimely(change of status forms, employee rosters)
• Assurescommunication of policies, company announcements and job openingsisreceived and understood by all personnel
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and conduct OTJ site specific training
• Ensure employees understand,readand know how tolocatepost assigned orders
• Manage uniforms, equipment and vehicles assigned to account
• Take a proactive approach in communicating withclientand meeting their needs. Listen to issues, provideexpertiseandpossible solutions. Ensure overall satisfaction
• UtilizeWinTeamfor scheduling, billing and to produce reports(SchedulingActivity, invoice aging, compliance)
• Performs separation and termination processesof all assigned personnel
• Enforce FCSpolicesand procedures outlined in handbook and policy manual
• Create,maintain,and enhance a positive work environment
• Understand and communicate the FCS mission andembed it in site culture
• Attend allscheduled meetingsforadditionaltraining and updates providedby Sr Leadership
• Providetimelyandspecific coaching and recognition

KNOWLEDGE, SKILLS, AND ABILITIES:

MINIMUM REQUIREMENTS:

Education:4 yeardegree in criminal justice, businessadministrationor related field(preferred)

Outstanding interpersonal and communications skills

Ability to work in a team environment

Ability to manage multiple priorities, complex situations, a diverse work team and client expectations

MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:

• Previousexperience in surveillance and or CCTV preferred but notrequired
• Ability to use cellular devise for reporting
• Power Point
• Word Microsoft Suite

#IND3

Education Requirements (All)

High School Diploma or GED

Additional Information / Benefits

Paid Holidays

Weekly Pay

401K/403b Plan

Short Term Disability

Paid Vacation

Long Term Disability

Vision Insurance

Medical Insurance

Life Insurance

The following screenings are required:

Drug Screen

Criminal Background Check

Motor Vehicle

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K/403b Plan