Account Manager WGA

Wencor Group; Peachtree City (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Account Manager at Wencor Group in Peachtree City, GA will maintain existing business and identify growth opportunities across product lines. You will communicate with customers to promote products, respond to quotes, and provide world‑class service.

You will collaborate with cross-functional teams, manage customer data in Salesforce, and help with contracts, collections, and training as needed.

Qualifications

• Fluent in MS Office (Word, Excel, PowerPoint) and data manipulation.
• Excellent customer service skills.
• Ability to manage multiple tasks and prioritize under pressure.
• Previous sales and customer service experience required.

Responsibilities

• Maintain existing customers and identify opportunities for growth.
• Contact customers to follow up, promote products, respond to quotes, and tailor features to needs.
• Provide technical information and support complex service offerings.
• Maintain customer profiles and Salesforce data.
• Coordinate with departments to achieve sales targets and assist in contracts.
• Support collections and participate in training as needed.

Skills

MS Office

Customer service

Sales experience

Data analysis

Teamwork

Attention to detail

Tools

Excel

PowerPoint

Word

Job description

Overview of the Position

The Account Manager maintains existing business and identifies opportunities for growth with new or existing product lines

Essential Duties and Responsibilities:

• Establish and maintain good customer relations and ensure customers receive prompt, world-class service.
• Contact customers to follow up, promote products and review missed sales opportunities and provide quote responses; emphasize product features based on analysis of customer's needs.
• Research products and maintain fundamental understanding of their technical use; provide technical information to customers and be knowledgeable to support complex service offerings (i.e. Wenstock, ISA, Kitting)
• Obtain competitive information and Intelligence at responsible accounts.
• Obtain new PMA development applications and understand Wencor core competencies.
• Continually follow up on New PMA part approvals and promote to applicable customer
• Maintain customer profiles and specific customer database information (Retention/Quote Follow-up/Salesforce)
• Maintain regular contact with Regional Account Director when senior level visits are required.
• Coordinate with other departments within the organization to achieve sales targets
• Participate in training, including new hire training
• Help with collections as needed.
• Review and maintain long term contract agreements
• Understand contracts and pursue both Purchasing and Development.
• Assist in writing contracts and help with input
• Additional responsibilities as assigned by management

Other Knowledge, Skills, and Abilities:

• Must be fluent with MS Office (Word, Excel and PowerPoint) and be familiar with reports and ability to manipulate data sets using Filters, Vlookup, Pivot Tables, and other Excel functions.
• Excellent customer service skills.
• Ability to manage multiple tasks, prioritize and work in a team environment.
• Attention to detail and ability to perform under pressure are critical skills.
• Previous sales and customer service experience required.