Account Manager (West Coast Support Hours)

Standard Textile; Cincinnati (OH); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Parental leave

401k

Dress code

Product discount

Hybrid work

Job summary

Standard Textile, based in Cincinnati, OH, is seeking an Account Manager to build and sustain strong customer relationships within an assigned portfolio. You will own day-to-day interactions, develop account plans, identify growth opportunities, and collaborate with cross-functional teams to ensure timely delivery of solutions.

The role emphasizes owning forecasts, maintaining Salesforce records, and driving revenue growth through upsell opportunities.

Qualifications

• Previous experience in account management, project management, sales, or related field required.
• Bachelor’s degree is preferred.
• Excellent written and verbal communication skills; able to exchange information clearly and check for understanding across a variety of audiences.
• Strong organizational and project management abilities; capable of managing multiple accounts and priorities simultaneously within established procedures.
• Analytical mindset with ability to interpret account performance data and translate findings into actionable recommendations.
• Proficiency in Salesforce and Microsoft Office.

Responsibilities

• Develop working understanding of division growth strategies and apply that knowledge to prioritize account activity and identify opportunities within assigned portfolio.
• Build and maintain strong, long-lasting customer relationships through consistent communication, proactive outreach, and delivery of exceptional service.
• Serve as primary point of contact for assigned customers, owning day-to-day relationships and ensuring timely, professional responses to inquiries and needs.
• Develop and maintain account plans that identify customer goals, opportunities for growth, and potential risks; update regularly to reflect changes in account status.
• Identify upsell and cross-sell opportunities within existing accounts and communicate findings to Account Executives to advance revenue growth.
• Collaborate with internal cross-functional teams to coordinate timely, successful delivery of solutions aligned to customers’ needs and objectives.
• Partner with inventory management to contribute to and maintain accurate sales forecasts for assigned accounts.
• Oversee accuracy of records in Salesforce; leverage the platform to manage and track account activity and support pipeline visibility.
• Manage the end-to-end order process for assigned accounts using Esker, ensuring accuracy, timeliness, and alignment with customer purchase order requirements.
• Support accurate and timely management of the sales forecast by contributing to opportunity management within assigned accounts as needed.
• Monitor account performance, prepare regular reports, and deliver data-driven insights to customers and internal stakeholders.
• Develop detailed knowledge of pricing strategy and customer purchase order requirements to ensure accurate account management.
• Address concerns and resolve issues promptly, escalating as appropriate, to maintain high levels of customer satisfaction.
• Represent Standard Textile at customer meetings, trade shows, and industry events as needed.
• Direct Customer Experience team on routine customer fulfillment tasks, maintaining focus on high-impact account management activities.

Skills

Account management

Project management

Sales

Written and verbal comms

Organizational skills

Analytical mindset

Customer focus

Detail-oriented

Education

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Job description

At Standard Textile, we’re dedicated to providing comfort and care across generations. Guided by our values, we focus on solutions that serve our customers, support our associates, and strengthen our communities. Since 1940, we’ve remained committed to creating better textiles—delivered seamlessly by experts who care.

Based in Cincinnati, OH, this position supports West Coast business hours. The typical schedule is Monday-Friday, 11:00 AM - 7:00 PM ET (hours may vary during the training period).

The Account Manager applies foundational knowledge of account management practices to build and sustain strong customer relationships within assigned portfolio. This role owns its outcomes through disciplined execution of account plans, cross-functional coordination, and data-informed customer support. The Account Manager is the primary point of contact for assigned customers and works within established processes and with guidance from senior team members to deliver solutions that drive client satisfaction and business growth.

Key responsibilities include:

• Develop working understanding of division growth strategies and apply that knowledge to prioritize account activity andidentifyopportunities within assigned portfolio.

• Build andmaintainstrong, long-lasting customer relationships through consistent communication, proactive outreach, and delivery of exceptional service.

• Serve as primary point of contact for assigned customers, owning day-to-dayrelationshipsand ensuringtimely, professional responses to inquiries and needs.

• Develop andmaintainaccount plans thatidentifycustomer goals, opportunities for growth, and potential risks; update regularly to reflect changes in account status.

• Identifyupsell and cross-sell opportunities within existing accounts and communicate findings to Account Executives to advance revenue growth.

• Collaborate with internal cross-functional teams to coordinatetimely, successful delivery of solutions aligned to customers’ needs andobjectives.

• Partner withinventorymanagement team to contribute to andmaintainaccuratesales forecasts for assigned accounts.

• Oversee accuracy ofrecords in Salesforce;leveragethe platform to manageandtrackaccountactivity andsupport pipeline visibility.

• Manage the end-to-end order process for assigned accounts using Esker, ensuring accuracy, timeliness, and alignment with customer purchase order requirements.

• Supportaccurateandtimelymanagement of the sales forecast by contributing to opportunity management within assigned accounts as needed.

• Monitor account performance, prepare regular reports, and deliver data-driven insights to customers and internal stakeholders.

• Developdetailed knowledge of pricing strategy and customer purchase order requirements to ensureaccurateaccount management.

• Address concerns and resolve issues promptly, escalating asappropriate, tomaintainhigh levelsofcustomersatisfaction.

• Represent Standard Textile atcustomermeetings, trade shows, and industry events as needed.

• Direct CustomerExperienceteam on routinecustomerfulfillment tasks, maintaining focus on high-impact account management activities.

Qualifications include:

• Previousexperience in account management, project management, sales, or related fieldrequired; bachelor’s degree is preferred

• Applies conceptual knowledge of account management principles,customerrelationship strategies, and sales processes to guide day-to-day work

• Excellent written and verbal communication skills; able to exchange information clearly and check for understanding across a variety of audiences

• Strong organizational and project management abilities; capable of managing multiple accounts and priorities simultaneously within established procedures

• Analytical mindset with ability to interpret account performance data and translate findings into actionable recommendations

• Proficiencyin Salesforce and Microsoft Office

• Able to work independently on consistent, procedurally guided tasks while receiving direction and guidance from senior team members

• Customer-focused, proactive, adaptable, and detail-oriented; approaches challenges with curiosity and solutions-oriented mindset

Why Work at Standard Textile:

• Competitive pay with Career Growth Opportunities
• Full benefits — medical, dental, vision
• Paid Parental and Bereavement Leave
• 401k plan with company match
• “Dress for Your Day” (business casual) Dress Code
• Discount on Standard Textile Products
• Hybrid working environment, both onsite and remote

The hybrid schedule for this role includes in-office work on Tuesdays - Thursdays, and additional onsite days may be required during the training period. Associates are expected to be in the office during this time.

PM21

Proudly, Standard Textile has earned a title of US Best Managed Company for the sixth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.

Standard Textile is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Join us!