Account Manager (US-Based)

Virtual Work World; Orlando (FL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to drive client relationships and growth in the healthcare sector. This full-time role offers the chance to manage high-value accounts, ensuring client satisfaction and maximizing value through tailored solutions. You'll collaborate with various teams to deliver exceptional service while identifying growth opportunities within your portfolio. With a flexible remote structure and a focus on professional development, this position is perfect for someone passionate about making a significant impact in client management. Join a forward-thinking company dedicated to innovation and excellence in healthcare solutions.

Benefits

Paid Time Off

Health and Vision Insurance

Flexible Work Hours

Qualifications

• 5+ years managing high-value clients in healthcare.
• Proven success in hard-selling medical products.
• Experience using CRM and VOIP software.

Responsibilities

• Manage client relationships and ensure satisfaction.
• Drive growth and upsell opportunities across accounts.
• Collaborate with internal teams for seamless execution.

Skills

Client Relationship Management

Sales Strategy Development

Negotiation Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Time Management

Education

Bachelor's Degree in Business Administration

Tools

CRM Software (e.g., Salesforce, HubSpot)

Microsoft Office Suite

Google Workspace

Job description

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Contract: Full-time Employee (40 hours weekly / 160 hours monthly)

Business Hours: Monday to Friday from 9 AM to 5:30 PM EST

Rate: $60,000 - $80,000 USD annually (salary range is negotiable based on experience and location)

Availability to Start: Immediately

• Remote Role (75%)
• Travel to New Jersey Office (25%)
• Paid Time Off
• Health and Vision

Client's Profile

With a robust 17-year track record, this New Jersey-based medical supply company is a seasoned provider of medical facilities. Distinguished by an extensive network of over 600 manufacturer contracts, the company affords its customers access to various medical products. This expansive catalog showcases the company's commitment to variety and translates into significant cost savings, ranging from 20% to 50%, across an impressive selection of over 500,000 medical supplies.

What You'll Do

Are you ready to make a significant impact as an Account Manager? In this role, you'll be at the forefront of client relationships, fostering strong partnerships that drive both client satisfaction and company growth. As the main point of contact for assigned accounts, you'll delve into their needs, address their concerns with precision, and craft bespoke solutions that exceed expectations. Your role will involve managing a diverse portfolio of client accounts, where you'll uncover opportunities for upselling and cross-selling, ensuring clients maximize the value of the company's offerings.

Collaboration will be key as you work closely with the VP of Business Development, sales, marketing, and customer support teams to deliver unparalleled service and innovation. If you thrive on building bridges, driving business success, and delivering exceptional value, join this company in shaping the future of client management excellence. Your areas of responsibility (AOR) will include but are not limited to:

• Client Relationship Management
• Develop and maintain strong, long-lasting relationships with clients, ensuring a deep understanding of their needs, goals, and challenges. Establish trust and rapport to become a reliable advisor.
• Cultivate relationships with various stakeholders within the client's organization, including both corporate-level contacts and operational contacts, to ensure comprehensive support and engagement.
• Oversee the health and status of assigned accounts, ensuring client satisfaction and retention. Ensure timely and effective resolution of client concerns and requests.
• Maintain a strong understanding of products and services. Provide clients with accurate and comprehensive information to help them make informed decisions.
• Provide training and support to clients on product usage, best practices, and new features. Ensure clients are fully utilizing the products to their maximum potential.
• Ensure all client needs are met within the agreed service level parameters. Coordinate with internal teams to deliver solutions that meet client requirements.
• Act as the quarterback for client-related initiatives, coordinating with various departments to ensure seamless execution of projects and initiatives.
• Collect and relay client feedback to internal teams to drive product and service improvements. Advocate for client needs within the organization.
• Strategic Account Planning & Growth
• Identify high-potential accounts and develop strategies to transition them to strategic accounts, ensuring a focus on long-term growth and partnership.
• Manage and drive growth across multiple client locations, collaborating with clients to develop tailored strategies that align with their business objectives.
• Regularly review account performance metrics and client feedback to identify areas for improvement and opportunities for growth.
• Develop and implement strategies to encourage satisfied clients to refer new business. Track and measure referral success and adjust strategies as needed.
• Role Requirement: Meet and exceed revenue targets, expand market share within accounts, and strengthen relationships.

What You Should Have

Must-haves:

• At least five years of proven experience managing high-value clients as a Strategic Account Manager, Key Account Manager, or similar role for a Healthcare company.
• Proven success in hard-selling physical products (e.g., medical equipment, pharmaceuticals, aesthetic solutions).
• Demonstrated success in hard selling and contributing to company growth through direct product sales.
• Experience selling to healthcare settings (physician offices, surgical centers, outpatient facilities).
• Familiarity with distributor networks and navigating sales through distribution channels.
• Knowledge or experience working with GPOs (Group Purchasing Organizations) is preferred.
• Strong ability to build and maintain professional relationships with clients and key stakeholders at multiple levels.
• Demonstrated success in driving account growth and achieving sales targets within the Healthcare, Medical Sales, or Wellness industries.
• Experience using CRM & VOIP Software (e.g., Zoho, Salesforce, HubSpot, etc.).
• Full Proficiency in Microsoft Office Suite or Google Workspace.
• Excellent verbal and written communication skills, with the ability to negotiate persuasively.
• Strong analytical and problem-solving skills to address client issues and identify opportunities for improvement.
• Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• Designated Office Space in your home.
• Willingness to travel 25% of the time to the headquarters in New Jersey.

Nice-to-haves:

• Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.
• Experience in a SaaS, Tech, or B2B sales environment.
• Experience with data analysis and reporting tools.
• Background in consultative sales or business development.

Who You Are

We are hoping you are someone who:

• Negotiates skillfully with a track record of closing deals and managing contract renewals.
• Develops and executes long-term account growth strategies.
• Drives revenue growth and exceeds targets.
• Builds strong client relationships and ensures satisfaction.
• Collaborates with internal teams to align and deliver solutions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Hospitals and Health Care

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