Strategic Leader, Corporate Education & Training

South Piedmont Community College; Monroe (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance and State Health Plan

Retirement Benefits

Paid Time Off

Cafeteria plan

Job summary

South Piedmont Community College seeks a Director of Corporate Education and Training to lead Customized Training, Corporate Training, and workforce development programs at the Tyson Family Center for Technology in Monroe, NC, with travel to Union and Anson counties.

The role requires building employer partnerships, coordinating training solutions, and supervising staff within the Business and Workforce Solutions unit.

Qualifications

• Three years’ experience building collaborative partnerships for economic or workforce development.
• Experience creating workforce development strategies and analyzing data to guide decisions.
• Demonstrated organizational, administrative, tactical, analytical, and project management skills.

Responsibilities

• Exhibit commitment to the college’s mission, vision, values, and outcomes.
• Assess employer workforce needs and develop customized training solutions.
• Guide employers through the full training lifecycle and inquiries about programs.
• Market, develop, coordinate, and manage Corporate Training programs for business and industry.
• Promote Corporate Education programs through community engagement and outreach.
• Build relationships with Chambers of Commerce and economic development partners.
• Manage multiple Customized Training and grant-funded projects within NCCCS guidelines.
• Lead quarterly meetings with employer partners and internal stakeholders.

Skills

Partnership development

CRM systems

Salesforce

Data analysis

Customer service excellence

Tools

Salesforce

Job description

Director of Corporate Education and Training (REVISED)

Job Title Director of Corporate Education and Training (REVISED)

Job Description

The Director of Corporate Education and Training is a full-time position located primarily at the Tyson Family Center for Technology in Monroe, NC, with travel to other campuses in Union and Anson counties. Under the direction of the Vice President of Business and Workforce Solutions, the Director of Corporate Education and Training is responsible for organizing, implementing, and administering the Customized Training Program ( CTP ), Corporate Training, and other Workforce Development training programs. The position works collaboratively with internal and external entities to cultivate positive and mutually beneficial relationships that facilitate the development and delivery of customized training which will meet the needs of all businesses and industries in Union and Anson counties.

Comprehensive Benefits Package to include health insurance with the NC State Health Plan for Teachers and State Employees, retirement benefits through the NC Retirement System, Paid Time Off, and a supplemental cafeteria plan.

· Exhibit an uncompromising commitment to South Piedmont Community College as a learning-centered college through the College’s mission, vision, values, core skills, learning outcomes, and delivery of instruction and services.

· Assess employer workforce needs and develop customized training solutions that support talent recruitment, skill enhancement, and employee retention.

· Respond to inquiries regarding Customized Training and Corporate Training programs and guide employers through the full training lifecycle.

· Market, develop, coordinate, and manage Corporate Training programs for business and industry within the College’s service area.

· Promote Corporate Education programs internally and externally through community engagement, partnerships, events, and targeted outreach.

· Develop and maintain strong working relationships with Chambers of Commerce, economic development partners, NC Community College System networks, and other business organizations.

· Manage multiple Customized Training (NCEdge), contract training, and grant-funded projects while ensuring compliance with NCCCS guidelines and contractual obligations.

· Lead and participate in quarterly meetings with employer partners and internal stakeholders to review training outcomes, assess workforce needs, and plan future initiatives.

· Provide oversight for sponsored programs, ensuring required budgets, reports, deliverables, evaluations, and documentation are completed in accordance with state, NCCCS , and funding agency requirements.

· Utilize Salesforce as the primary system of record for tracking employer engagement, project milestones, contracts, instructor agreements, communications, and training outcomes.

· Ensure accurate and timely documentation of training activities in Salesforce and Colleague to maintain audit readiness.

· Facilitate collection and reporting of program data, student information, evaluations, and performance outcomes.

· Assess and improve reporting and documentation processes in collaboration with college and state offices.

· Recruit, select, and coordinate instructors for customized and corporate training programs.

· Submit hiring documents, contracts, professional services agreements, and credential verification for training personnel.

· Orient instructors to applicable College policies and ensure required system access is established.

· Provide direct supervision and leadership to Corporate Education staff, including workload management, performance oversight, and professional development.

· Approve and monitor staff timesheets and payroll in accordance with College policies and deadlines.

· Ensure accurate processing of instructor and staff compensation in coordination with the Business Office.

· Support hiring, onboarding, and training of staff within the Business and Workforce Solutions unit.

· Foster a culture of accountability, responsiveness, and service excellence within the Corporate Education team.

· Manage departmental budgets, including CTP and Corporate Training funds; monitor expenditures; and coordinate payroll and payment processes in collaboration with the Business Office.

· Oversee and coordinate all aspects of training implementation, including course setup, scheduling, instructor coordination, materials preparation, facilities arrangements, and documentation requirements.

· Review and evaluate programs periodically to support continuous improvement and innovation.

· Work collaboratively across departments to ensure scheduling, coding, contracting, billing, and invoicing processes are completed accurately and on time.

· Work independently in a responsive, service-oriented manner while maintaining strict confidentiality.

· Work may require hours outside of the regular work week, including nights, mornings, and weekends.

· Perform other duties as assigned by the Vice President of Business and Workforce Solutions.

Required Qualifications

· Three years’ experience developing collaborative partnerships to further economic or workforce development and developing training systems to support workforce development in diverse settings

· Experience creating workforce development strategies, analyzing data, drawing conclusions, and recommending solutions to internal and external stakeholders

· Demonstrated organizational, administrative, tactical, analytical, and project management skills, including the ability to manage multiple priorities

· Superior analytical and critical thinking skills

· Demonstrated experience utilizing Customer Relationship Management ( CRM ) systems, preferably Salesforce, for tracking business engagement, project management, reporting, and performance outcomes.

· Superior customer service, specifically related to assessing business needs and crafting tailored solutions to improve their business outcomes

Preferred Qualifications

· Five years related experience with the North Carolina Community College System, North Carolina E-Procurement, or administering Customized Training Programs or similar incumbent worker training programs

· Advanced proficiency in Salesforce or similar CRM platforms, including experience with reporting dashboards, workflow automation, contract tracking, grant documentation, and data-driven decision-making in workforce or economic development settings.

· Working knowledge of economic and workforce development processes, concepts, and tools; including 5 years of relevant experience with workforce development funding, government contract management, vendor agreements, budget management, and forecasting

Physical Demands

Special Conditions Eligibility Summary

South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office. The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office.

Posting Number

Posting Number JP00763FY17-18

Open Date

Close Date

Open Until Filled Yes

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Is there any reason known to you why you might be unable to perform consistently and promptly any of the job duties? If Yes, please explain.

  (Open Ended Question)

• * Have you ever been discharged or asked to resign from a position? Yes/No. If Yes, please explain.

  (Open Ended Question)

• * Have you ever been convicted of a crime that has required you either by North Carolina law or any other state or federal law to register as a sex offender?
  • Yes
  • No
• * Do you have a Bachelor's degree or higher?
  • Yes
  • No
• * Do you have three years experience developing collaborative partnerships to further economic or workforce development and developing training systems to support workforce development in diverse settings?
  • Yes
  • No
• * Do you have experience creating workforce development strategies, analyzing data, drawing conclusions, and recommending solutions to internal and external stakeholders?
  • Yes
  • No
• * Please describe professional experiences where you have demonstrated each of the following:- Organizational, administrative, tactical, analytical, and project management skills, including the ability to manage multiple priorities- Superior analytical and problem solving skills- Superior customer service, specifically related to assessing business needs and crafting tailored solutions to improve their business outcomes

  (Open Ended Question)

• * Do you have demonstrated experience utilizing Customer Relationship Management (CRM) systems, preferably Salesforce, for tracking business engagement, project management, reporting, and performance outcomes?
  • Yes
  • No