Account Manager Trainee: Build Client Relationships

Pacscape Landscape Services; Silverdale (WA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Plan

Medical, Dental, and Vision Insurance

Life Insurance

Career development and growth

Job summary

Pacific Landscape seeks an Account Manager Trainee to build foundational skills in account management, operations, and client relations. You will shadow seasoned managers, learn service delivery standards, and support client communications.

The role emphasizes relationship building, business development, and collaboration with field and account teams. A degree in horticulture, landscape management, business, or related field is preferred, with internship or related experience a plus.

Qualifications

• Bachelor's or Associate degree preferred or equivalent experience.
• Entry-level candidates encouraged to apply; internship or related experience is a plus.
• Interest in landscape management, customer service, and business development.

Responsibilities

• Participate in structured training focused on account management, operations, and client relations.
• Shadow Account Managers and Field Managers to gain knowledge of service delivery and client expectations.
• Learn company systems, processes, and service standards.
• Assist in maintaining client relationships and ensuring a high level of customer satisfaction.
• Support communication with clients regarding service updates and issue resolution.
• Help track and follow up on client requests and concerns.
• Identify potential landscape enhancement opportunities and support proposals and documentation.
• Learn the sales process and contribute to team goals.
• Work with Field Manager and Account Manager to understand site conditions and service needs.
• Attend onsite meetings with Account Managers to observe client interactions.
• Maintain accurate records of client communications and activity in CRM systems.
• Review property budgets and service plans; assist with pricing updates and client approvals.

Skills

English communication

Bilingual (English/Spanish)

MS Office

CRM experience

Organizational skills

Customer focus

Willingness to learn

Education

Bachelor's or Associate degree or equivalent experience

Related internship/experience

Tools

CRM systems

Microsoft Office

Job description

Pacific Landscape seeks an Account Manager Trainee to build foundational skills in account management, operations, and client relations. You will shadow seasoned managers, learn service delivery standards, and support client communications.

The role emphasizes relationship building, business development, and collaboration with field and account teams. A degree in horticulture, landscape management, business, or related field is preferred, with internship or related experience a plus.