Account Manager Trainee

Pacscape; Silverdale (WA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Career development

Job summary

Pacific Landscape is seeking an Account Manager Trainee to build foundational skills for client relationships and service coordination. This entry-level role supports satisfaction and retention by assisting with client communications and identifying landscape opportunities.

You'll collaborate with Field Managers and Account Managers to ensure quality service delivery, participate in site visits, and help prepare proposals. A willingness to learn and strong English communication are essential.

Qualifications

• Entry-level candidates encouraged to apply; internship or related experience is a plus.
• Bachelor’s or Associate degree in Horticulture, Landscape Management, Business, or a related field preferred, or equivalent experience.
• Interest in landscape management, customer service, and business development.

Responsibilities

• Assist in maintaining client relationships and ensuring high customer satisfaction.
• Support communication with clients regarding service updates and issue resolution.
• Help track and follow up on client requests and concerns.
• Identify potential landscape enhancement opportunities and support proposals.

Skills

Communication

Bilingual

MS Office

CRM

Organizational skills

Customer-focused

Education

Bachelor’s or Associate degree in related field

Tools

CRM systems

MS Office Suite

Job description

Summary

Pacific Landscape fosters strong relationships and makes business decisions that positively impact all we encounter. We are innovative, solutions-oriented, growth-minded, and focused on continual improvement. We perform at the highest level, aspiring toward greatness while maintaining humility. Our team is committed to putting heart, mind, body, and soul into every project.

Job Type

Full-time

Description

Account Manager Trainee

Summary

Pacific Landscape fosters strong relationships and makes business decisions that positively impact all we encounter. We are innovative, solutions-oriented, growth-minded, and focused on continual improvement. We perform at the highest level, aspiring toward greatness while maintaining humility. Our team is committed to putting heart, mind, body, and soul into every project. The Account Manager Trainee is an entry-level, developmental role designed to build the foundational skills needed to succeed as an Account Manager. This position supports customer satisfaction and retention by assisting with client relationships, service coordination, and identifying opportunities for landscape enhancements. The Account Manager Trainee collaborates with all relevant teams and individuals to support high service delivery standards and help meet customer needs and business objectives.

Training & Development

• Participate in structured training focused on account management, operations, and client relations
• Shadow Account Managers and Field Managers to gain knowledge of service delivery and client expectations
• Learn company systems, processes, and service standards

Customer Retention & Support

• Assist in maintaining client relationships and ensuring a high level of customer satisfaction
• Support communication with clients regarding service updates and issue resolution
• Help track and follow up on client requests and concerns

Enhancement Sales Support

• Assist in identifying potential landscape enhancement opportunities
• Support the preparation of proposals and documentation
• Learn the sales process and contribute to achieving team goals

Collaboration

• Work closely with the Field Manager and Account Manager to understand site conditions and service needs
• Participate in property visits and inspections to ensure quality standards are met
• Support coordination to ensure contractual obligations are fulfilled

Customer Interaction

• Attend onsite meetings with Account Managers to observe client interactions
• Maintain accurate records of client communications and activity in CRM systems

Budget & Pricing Support

• Assist in reviewing property budgets and service plans
• Support documentation for pricing updates and client approvals

Qualifications

• Bachelor’s or Associate degree in Horticulture, Landscape Management, Business, or a related field preferred, or equivalent experience
• Entry-level candidates encouraged to apply; internship or related experience is a plus
• Interest in landscape management, customer service, and business development

Skills & Competencies

• Strong communication skills in English (reading, writing, and speaking) are required
• Bilingual (English/Spanish) is a plus
• Proficient in Microsoft Office Suite
• Experience with CRM systems is a plus
• Strong organizational skills with a willingness to learn
• Customer-focused mindset with problem-solving abilities

Physical Requirements & Work Environment

• Ability to stand, walk, bend, kneel, and occasionally lift up to 50 pounds
• Regular exposure to outdoor conditions, including heat, cold, rain, and other environmental elements

Requirements

• Valid driver’s license with an acceptable driving record
• Employment is contingent upon successful completion of a background check and pre-employment drug screening, in accordance with applicable laws

What We Offer

• Paid Time Off
• 401(k) Retirement Plan
• Medical, Dental, and Vision Insurance
• Life Insurance
• Career development and growth opportunities within Pacific Landscape

Additional Information

This job description is not intended to be all-inclusive. Responsibilities may evolve based on business needs.

Salary Description

32.00 to 36.00