Account Manager - Technology Infrastructure

Feyen Zylstra; Grand Rapids (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

Feyen Zylstra in Grand Rapids is seeking an Account Manager - Technology Infrastructure to develop and manage key client relationships in commercial and industrial cabling projects. You will lead proposals, coordinate project delivery from start to finish, and ensure safety and quality while growing recurring business with existing accounts.

This role requires strong technical leadership, excellent communication, and the ability to collaborate with field teams, subcontractors, and vendors.

Qualifications

• High school diploma or GED.
• 5+ years of cabling, construction, design, estimating, finance and management experience.
• Customer-facing role experience required.
• Industry codes and standards knowledge relevant to projects.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and manage new and existing accounts within the structured cabling group.
• Sales and direct supervision of all structured cabling projects from proposal to completion.
• Sell network cabling projects and services to commercial and industrial customers.

Skills

Technical Leader

Problem Solver

Process Oriented

Scorekeeper

Relationship Builder

Customer facing

Safety leadership

Education

High school diploma or GED

5+ years cabling/construction/estimating/management

BICSI and/or RCDD certifications

Job description

Feyen Zylstra is a team of hardworking thinkers and doers who use their brains and brawn to solve the most complex problems associated with the design, installation, and maintenance of electrical and low voltage systems.

We leverage our capability and creativity in electrical solutions to deliver results that drive our purpose of having a positive impact on the lives of people. This starts with our employees and providing them with great pay and benefits, safe and energizing work environments, and opportunities to learn and grow. Our team is data-driven, innovative, collaborative, and committed to the success of those around them.

FZ is looking for an Account Manager - Technology Infrastructure for the Grand Rapids office. This role is responsible for the ongoing development of new and existing accounts within the structured cabling group. In addition, responsibilities will include the sales and direct supervision of all structured cabling projects from proposal to completion of project(s), selling network cabling projects and services to commercial and industrial customers.

What We’re Looking for:

• A Technical Leader. Your expertise is a huge asset. It gives you credibility with your customers and allows you to find solutions to their hardest problems. You pass this expertise down to field teams, ensuring their development and project success. Above all, you lead the way with Safety.
• A Problem Solver. Your skills include prioritization, delegation, risk assessment, communicating and multi-tasking. When problems arise, things get off track, or an emergency presents itself, you roll up your sleeves to collaborate, direct, and get the job done.
• Process Oriented. You recognize that problems can be mitigated through proper use of processes, standards, and early risk assessment.
• A Scorekeeper. You understand the importance of measuring progress and results, financial and otherwise. You hold yourself accountable to meet your goals and maintain customer satisfaction. You connect strategies to outcome and results. The success created through solving customers’ toughest problems creates trust and garners more business.
• A Relationship Builder. Whether it is with a GC, subcontractor, vendor, or coworkers, you realize that relationships are important. You are visible and accessible on job sites. You can confidently influence others and resolve conflict. You treat others with respect, appreciate differences, collaborate on the big things and communicate to prevent and avert problems.

Key Qualifications:

• High school diploma or GED
• 5+ years of extensive experience/knowledge of cabling, construction, design, estimating, finance and management required.
• Experience in a customer-facing role.
• BICSI and/or RCDD certifications preferred
• Thorough understanding of industry codes, corporate practices, processes, standards, etc. and their impact on project
• Performance and customer satisfaction is essential
• Superior communication and interpersonal skills required.

We offer generous benefits, competitive compensation, paid time off, training and development, the opportunity for growth, a safe work environment, and the chance to work with a winning team in a great company culture. Candidates are required to pass a pre-employment drug screen. FZ is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.