Sales Engineer - Audio Visual

Feyen Zylstra Corp.; Grand Rapids (MI); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Feyen Zylstra in Grand Rapids is seeking a Sales Engineer (Account Manager) for our Audio Visual group. You will bring in new clients and maintain existing accounts, delivering integrated AV solutions with a focus on safety and customer success.

Travel regionally to project sites; CTS-E/D/I desired; Crestron and Biamp expertise encouraged. Ideal candidates have strong communication, project management, and relationship-building skills.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience is required.
• Ability to travel regionally to project sites is required.
• CTS-E/D/I desired; Crestron DMC-E/Programming or equivalent; BiAmp TesiraFORTE & Server programming or equivalent.

Responsibilities

• Bring in new clients and maintain existing accounts within Feyen Zylstra’s audio visual group.
• Collaborate with GC, subcontractors, vendors, and coworkers to ensure project success and safety.
• Build and maintain strong customer relationships and demonstrate AV/IT expertise.

Skills

Customer service

Project management

Verbal communication

Written communication

Organizational skills

Leadership

Safety orientation

Education

Bachelor’s degree or equivalent

Tools

CTS-E/D/I

Crestron DMC-E/Programming

BiAmp TesiraFORTE & Server programming

Job description

Feyen Zylstra is a team of hardworking thinkers and doers who use their brains and brawn to solve the most complex problems associated with the design, installation, and maintenance of electrical and low voltage systems.

We leverage our capability and creativity in electrical solutions to deliver results that drive our purpose of having a positive impact on the lives of people. This starts with our employees and providing them with great pay and benefits, safe and energizing work environments, and opportunities to learn and grow. Our team is data-driven, innovative, collaborative, and committed to the success of those around them.

FZ is looking for an Sales Engineer (Account Manager) - Audio Visual for the Grand Rapids office. The role is responsible for bringing in new clients and customers as well as maintaining existing accounts within FZ’s audio visual group.

What We’re Looking for:

• Technical Leader. Your expertise is a huge asset. It gives you credibility with your customers and allows you to find solutions to their hardest problems. You pass this expertise down to field teams, ensuring their development and project success. Above all, you lead the way with Safety.
• Problem Solver. Your skills include prioritization, delegation, risk assessment, communicating and multi-tasking. When problems arise, things get off track, or an emergency presents itself, you roll up your sleeves to collaborate, direct, and get the job done.
• Process Oriented. You recognize that problems can be mitigated through proper use of processes, standards, and early risk assessment.
• Scorekeeper. You understand the importance of measuring progress and results, financial and otherwise. You hold yourself accountable to meet your goals and maintain customer satisfaction. You connect strategies to outcome and results. The success created through solving customers’ toughest problems creates trust and garners more business.
• Relationship Builder. Whether it is with a GC, subcontractor, vendor, or coworkers, you realize that relationships are important. You are visible and accessible on job sites. You can confidently influence others and resolve conflict. You treat others with respect, appreciate differences, collaborate on the big things and communicate to prevent and avert problems.

Key Qualifications:

• Bachelor’s degree or an equivalent combination of education and experience is required.
• Ability to understand industry codes, corporate practices, processes, and standards and their impact on project performance and customer satisfaction is essential.
• Ability to travel regionally to project sites required.
• CTS-E/D/I desired
• Crestron DMC-E/Programming or equivalent
• BiAmp TesiraFORTE & Server programming or equivalent
• High level AV, IT and IOT knowledge required.
• Strong customer service orientation.
• Must have excellent organizational, communications, and project management skills.
• Must have strong written and verbal communication skills.

We offer generous benefits, competitive compensation, paid time off, training and development, the opportunity for growth, a safe work environment, and the chance to work with a winning team in a great company culture. Candidates are required to pass a pre-employment drug screen. FZ is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.