Account Manager - State Farm Agent Team Member

John Avery - State Farm Insurance Agent; Ann Arbor (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

License Reimbursement

Salary Plus Commission

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

John Avery - State Farm Agent in Ann Arbor, MI, is seeking an Account Manager to balance hands-on sales and service responsibilities with team oversight and office management. This licensed role requires someone who can communicate expectations, resolve issues, and keep operations running smoothly while maintaining a supportive, team‑oriented culture.

You’ll lead the team, provide performance feedback, and help ensure goals are met while delivering outstanding service and contributing to sales

Qualifications

• Active insurance licenses required.
• Experience in insurance, customer service, sales, or office management preferred.
• Prior leadership experience.
• Strong organizational skills with attention to detail.
• Professional, approachable communication style.
• Ability to take initiative and motivate others.

Responsibilities

• Deliver excellent customer service through phone, email, and in-person interactions.
• Assist with sales conversations, policy changes, and cross-selling when appropriate.
• Hold team members accountable to goals and expectations; follow up on performance.
• Serve as a liaison between the agent and the team, helping communicate priorities and provide support.
• Monitor agency workflows and help maintain operational efficiency.
• Support the agent in reviewing files, catching details, and ensuring compliance.
• Help manage daily office needs and serve as a go-to resource for both team members and clients.

Skills

Active insurance licenses

Leadership experience

Strong organizational skills

Professional communication

Initiative

Customer service experience

Job description

Account Manager - State Farm Agent Team Member

Full Time in Ann Arbor, MI.

Compensation: $55,000.00 - $75,000.00 per year.

Benefits

• License Reimbursement
• Salary Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As an Office / Account Manager for John Avery - State Farm Agent, you are a key leader within the agency, balancing hands‑on sales and service responsibilities with team oversight and office management. This role requires someone who is licensed, confident in holding others accountable, and skilled at keeping operations running smoothly while maintaining a supportive, team‑oriented culture.

You’ll act as a buffer between the team and the agent, helping communicate expectations, resolve issues, and keep everyone aligned. In addition to providing outstanding service and contributing to sales, you’ll also be responsible for performance feedback, employee reviews, and ensuring the team meets established goals.

Responsibilities

• Deliver excellent customer service through phone, email, and in‑person interactions.
• Assist with sales conversations, policy changes, and cross‑selling when appropriate.
• Hold team members accountable to goals and expectations; follow up on performance.
• Serve as a liaison between the agent and the team, helping communicate priorities and provide support.
• Monitor agency workflows and help maintain operational efficiency.
• Support the agent in reviewing files, catching details, and ensuring compliance.
• Help manage daily office needs and serve as a go‑to resource for both team members and clients.

Qualifications

• Active insurance licenses will be required.
• Experience in insurance, customer service, sales, or office management preferred.
• Prior leadership experience and a natural ability to motivate and guide others.
• Strong organizational skills with attention to detail.
• Professional, approachable, and confident communication style.
• Ability to take initiative, hold others accountable, and support team success in a fast‑paced environment.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.