Account Manager, Small Group

Gallagher; Cockeysville (MD); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Benefits program

Career development

People-first culture

Global reach

Job summary

Gallagher is seeking an Account Manager to lead day-to-day client coordination and retention for a portfolio of employer group clients. You will cultivate relationships with senior client contacts and coordinate resources to meet risk and coverage needs.

Required: Bachelor’s degree and 3+ years in client coordination or claims management; license; ability to travel ~25%. You’ll join a collaborative team with a focus on meaningful client outcomes and career development.

Qualifications

• Bachelor's degree and 3+ years client coordination and/or claims management experience.
• License required. Able and willing to travel ~25% of the time.
• Strong verbal and written communication with internal/external stakeholders.

Responsibilities

• Account management as primary responsibility for routine/moderately complex client accounts.
• Manage an assigned book of business and build solid relationships with clients.
• Coordinate resources to address client risk/capital management needs.

Skills

Client relationship management

Retention strategies

Communication skills

Travel readiness

Team collaboration

Education

Bachelor's degree

High School diploma + 8 years experience

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How You'll Make An Impact

Account management as primary responsibility. Has retention goals. Responsible for the day-to-day account management for routine/moderately complex client accounts. Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients. Leads appropriate resources to address the client's risk/capital management needs. Secures existing business and drives the sale of additional services and coverage levels. Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers. Has retention goals for assigned group of accounts. May coordinate the work of administrative support and customer service. May provide support to an Account Executive and/or a Broker Producer.

About You

Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. License required. Able and willing to travel approximately 25% of the time.

Preferred:

Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)