Client Manager, Small Business

Gallagher; Sioux City (IA); On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Job summary

Gallagher is seeking a skilled professional to manage a book of small business client accounts in Sioux City, IA. The role blends service, retention, and growth, building relationships with clients and internal partners to meet their needs.

Responsibilities include owning routine accounts, expanding coverage when appropriate, and guiding admin and customer service as needed. Some travel is required to support clients and internal teams.

Qualifications

• Bachelor's degree and 3+ years client coordination and/or claims management experience.
• Or high school diploma with 8+ years client coordination and/or claims management experience.
• License required.
• Travel approximately 25% of the time.

Responsibilities

• Own routine and moderately complex client accounts, with retention goals in view.
• Manage an assigned book of business, keep client needs moving, and help make sure service stays on track.
• Look for ways to expand coverage and add services when they fit the client’s goals.
• Work with internal partners to address client risk and capital management needs, and build trust with both senior buyers and the people who handle the daily work.
• When needed, help guide admin support and customer service.
• May also support an Account Executive or Broker Producer.

Skills

Client coordination

Claims management

Account management

Communication skills

Education

Bachelor's degree or higher

High School diploma

Job description

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

You’ll manage a book of small business accounts and keep the day to day work moving. You’ll build steady relationships with clients, including senior buyers and day to day contacts, and help match their needs with the right support. This role blends service, retention, and growth.

How You'll Make An Impact

• Own routine and moderately complex client accounts, with retention goals in view.
• Manage an assigned book of business, keep client needs moving, and help make sure service stays on track.
• Look for ways to expand coverage and add services when they fit the client’s goals.
• Work with internal partners to address client risk and capital management needs, and build trust with both senior buyers and the people who handle the daily work.
• When needed, help guide admin support and customer service.
• May also support an Account Executive or Broker Producer.

About You

Required

• Bachelor's degree and 3 or more years client coordination and/or claims management experience

OR

• High School degree with 8 or more years client coordination and/or claims management experience.
• License required.
• Able and willing to travel approximately 25% of the time.

Preferred

• Prior experience managing client accounts, account portfolios, or a book of business.
• Ability to work with internal partners to solve client needs.
• Able to explain options clearly in email, on the phone, and in meetings.
• Ability to stay organized while balancing account work, follow-up, and support tasks.

Behaviors

• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)