Account Manager - Retail Security

Prosegur; King of Prussia (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Prosegur in King of Prussia, PA seeks an energetic Account Manager to drive our business at the local branch. You will report to the Philadelphia, PA office and collaborate with the HR Business Partner to ensure smooth operations and client satisfaction.

Responsibilities include managing client contracts, staffing, scheduling, and reporting while upholding Prosegur’s standards. The role requires strong communication, relationship-building, and process discipline.

Qualifications

• Ability to multi-task and prioritize urgent staffing needs.
• Proven experience building relationships with community-based methods.
• Excellent written and verbal communication skills.

Responsibilities

• Partner with General Manager and HR to ensure compliant reporting.
• Manage local branch operations and key procedures per business needs.
• Drive effective staffing solutions using provided tools.

Skills

Relationship-building

Communication skills

Multi-tasking

Independent thinker

Education

High School Diploma

CPR Certification

Tools

Winteam

OCR (ATS)

Job description

King of Prussia, PA, United States of America

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largestsecurity services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.

Job Skills / Requirements

Be a part of the Prosegur team!

At Prosegur we make our world safer by taking care of people and businesses while remaining at the forefront of innovation.

We are a talented team who works tirelessly to provide the best security services and protect what our clients value most.

We are passionate about the work we do and the people we employ.

Each day we are motivated by three key drivers that shape how we achieve our goals:

• We care about each other
• We think positively
• We are unstoppable

This means we offer competitive wages, excellent benefits, and great opportunities for career advancement. Join our team-we work hard, have fun, and win!

We are hiring an energetic, dynamic, and dedicated Account Manager, to help us drive our business to the next level. This person will report daily to our Philadelphia, PA branch office and partner closely with our Human Resource Business Partner.

Summary of Duties:

The Account Manager will partner with General Manager and human resources, proactively communicating and ensuring compliance with all reporting and operation requirements. The Account Manager will facilitate and manage the local branch and key operational procedures assigned to the business needs. The Account Manager shall also utilize tools provided by the local HRBP and General Manager such as the statement of work, recruiting plan, and smart sheets, driving effective technical solutions.

Essential Functions:

• Responsible for security operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, and disciplines, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigates, responds to questions, and provides documentation.
• Follow all safety rules. Observes and report any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the Account Manager’s needs or client activity.

Qualifications:

• Strong ability to multi-task and prioritize urgent staffing needs
• Proven experience in establishing strong relationships with community-based methods
• Strong networking and relationship-building experience
• Excellent written and verbal communication skills
• Self-starter, with the ability to thrive in a fast-paced environment
• Demonstrated proficiency with programs like Microsoft Office, Scheduling system (Winteam), and ATS (OCR) systems
• Ability to work independently and with a team

Other Duties and Responsibilities:

• Use proper body mechanics while performing duties.
• Remain alert and aware of the startup timeline.
• Demonstrate ability to think clearly during crisis or high-stress periods.
• Possess empathetic abilities in dealing with employees and their questions.
• Demonstrate ability to work with others and interact appropriately.
• Maintain communication with other managers. Relays information regarding startup or situations that may affect operations

Additional Duties:

• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs
• Communicate and demonstrate support for Prosegur decisions even if not consistent with own point of view
• Partner with Corporate HR teams on special projects and assignments

Required Skills/Abilities:

Education Requirements (All)

High School Diploma

Certification Requirements (All)

CPR Certification

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This is a Full-Time position1st Shift, 2nd Shift, Weekends.