Account Manager - Security

Prosegur; La Vergne (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401K/403b Plan

Weekly Pay

Job summary

Prosegur is seeking an Account Manager in La Vergne, Tennessee to partner with leadership, manage client-site operations, and drive staffing solutions. You will apply strong communication, relationship-building, and operational controls to meet client needs while navigating regulatory requirements and company procedures.

You will recruit and train staff, manage scheduling, and contribute to growth opportunities in a fast-paced security environment.

Qualifications

• Broad ability to multi-task across client-site operations and staffing needs.
• Strong ability to build and maintain community-based relationships.
• Excellent written and verbal communication skills across stakeholders.
• Proactive, self-starting professional capable of working independently or in team settings.
• Proficiency with Microsoft Office and scheduling/ATS tools.

Responsibilities

• Oversee security site operations and client contract services for guarding division.
• Maintain performance within fiscal parameters; strong P&L management.
• Ensure audit procedures comply with regulations.
• Recruit and interview staff to meet client needs.
• Execute operations and training with adherence to corporate procedures.
• Meet with customers regularly to align goals and service levels.
• Develop client relations and pursue new business opportunities.
• Set scheduling requirements; allocate staff to cover client needs.
• Train staff, manage performance, and implement corrective actions.
• Prepare reports and respond to inquiries with documentation.
• Follow all safety rules and report hazards.
• Additional duties as assigned by client or manager.

Skills

Multi-tasking

Relationship-building

Communication skills

Proactive / self-starter

Independent & team work

Microsoft Office proficiency

Scheduling systems (Winteam)

ATS systems

Integrity & confidentiality

Time management

Analytical & problem-solving

Education

High School Diploma

Unarmed Security License

Bachelor’s degree preferred

3–5 years security/ops experience

Tools

Microsoft Office Suite

WinTeam

ATS systems

Job description

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.

Job Skills / Requirements

The Account Manager will partner with the General Manager and Human Resources, proactively communicating and ensuring compliance with all reporting and operation requirements. The Account Manager will facilitate and manage the client site and key operational procedures assigned to the business needs. The Account Manager shall also utilize tools provided by the General Manager and HR such as the statement of work, recruiting plan, and Microsoft Office Sheets, driving effective technical solutions.

Duties and Responsibilities: :

• Responsible for security site operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must.
• Ensure and maintain sound audit procedures complying with governmental regulations.
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures.
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities.
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered, and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, and disciplines, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigates, responds to questions, and provides documentation.
• Follow all safety rules. Observes and report any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the Client/Manager’s needs or client activity.

Additional Duties:

• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs.
• Communicate and demonstrate support for Prosegur decisions even if not consistent with own point of view.
• Partner with local HR team on special projects and assignments

Qualifications:

• Strong ability to multi-task and prioritize urgent staffing needs.
• Proven experience in establishing strong relationships with community-based methods.
• Strong networking and relationship-building experience
• Excellent written and verbal communication skills
• Self-starter, with the ability to thrive in a fast-paced environment.
• Demonstrated proficiency with programs like Microsoft Office, Scheduling system (Winteam), and ATS systems.
• Ability to work independently and with a team

Required Skills/Abilities:

• Positive, solution-focused attitude
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.

Education and Experience:

• Bachelor’s degree is preferred but not required.
• At least 3 to 5 years of experience managing security or related industry operations.

License # 13022

#SERTN

Education Requirements (All)

High School Diploma

Certification Requirements (All)

Unarmed Security License

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• 401K/403b Plan
• Weekly Pay