Operations Manager

Prosegur; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

401K/403b Plan

Paid Vacation

Job summary

Prosegur is seeking an Operations Manager to drive security operations across local client sites and partner with the General Manager, SVP, and HR to ensure efficient, data-driven processes. You will oversee branch performance, staffing, and client satisfaction while aligning with corporate initiatives.

The role requires strong leadership, relationship-building, and proficiency with Microsoft Office and scheduling tools to support proactive hiring, trainings, and crisis response.

Qualifications

• 3–5 years of experience managing security or related operations.
• Strong ability to multi-task and prioritize urgent staffing needs.
• Proven networking and relationship-building experience.
• Excellent written and verbal communication skills.
• Self-starter in a fast-paced environment.

Responsibilities

• Oversee security operations and client contracts for the Guarding division.
• Maintain P&L performance within fiscal parameters.
• Ensure compliance with governmental regulations and audit procedures.
• Recruit and interview staff to meet client needs.
• Develop client relations and secure new business opportunities.
• Supervise scheduling to cover shifts and client requirements.
• Train and evaluate staff, with documented performance plans.

Skills

Communication skills

Multitasking

Leadership

Scheduling

Microsoft Office

Education

High School Diploma

Tools

WinTeam Scheduling

Microsoft Office

Job description

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.

Job Skills / Requirements

Summary of Duties:

The Operations Manager will partner closely with the General Manager, SVP and Human Resources, proactively communicating and ensuring compliance with all reporting and operational requirements. This role is responsible for overseeing the local branch and managing key operational processes aligned with business objectives. The Operations Manager will also leverage corporate HR and executive resources—such as workforce planning tools, strategic hiring initiatives, and Microsoft Office—to implement efficient, data-driven solutions that support organizational goals.

Duties and Responsibilities:

• Responsible for security operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered, and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, counsel, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigate, respond to questions, and provide documentation.
• Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the SVP's needs or client activity.
• Use proper body mechanics while performing duties.
• Demonstrate the ability to think clearly during crisis or high-stress periods.
• Possess empathetic abilities in dealing with employees and their questions.
• Demonstrate ability to work with others and interact appropriately.
• Maintain communication with the team on any changes that may affect operations.
• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs.
• Partner with Corporate HR teams on special projects and assignments

Qualifications:

• Strong ability to multi-task and prioritize urgent staffing needs.
• Proven experience in establishing strong relationships with community-based methods.
• Strong networking and relationship-building experience
• Excellent written and verbal communication skills
• Self-starter, with the ability to thrive in a fast-paced environment.
• Demonstrated proficiency with programs like Microsoft Office, Scheduling Software (Winteam)
• Ability to work independently and with a team.

Required Skills/Abilities:

• Positive, solution-focused attitude
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines>
• Strong analytical and problem-solving skills>
• Ability to act with integrity, professionalism, and confidentiality>
• Thorough knowledge of employment-related laws and regulatio>
• Proficient with Microsoft Office Suite or related software.>

Experience:

• At least 3 to 5 years of experience managing security or related industry operations
• P&L Management

Travel Requirements:

• Travel up to 25%, may include overnight trips

#NER123

Education Requirements (All)

High School Diploma

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the SVP of Operations - Guarding