Account Manager: Seamless Orders & Stellar Client Service

Brandability; Midland (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Brandability in Midland, TX seeks an Account Manager to deliver exceptional day-to-day service for assigned customer accounts, from quote to delivery. You will own operational execution, coordinating with a Business Development Manager to ensure accurate orders and timely communication.

You will collaborate on producing quotes, orders, and vendor coordination, aiming for an outstanding customer experience and helping reach the team's $1 million annual sales goal.

Qualifications

• Bachelor's degree preferred or equivalent customer service/account management experience.
• Experience in promotional products or related industry preferred.
• Excellent organizational and multitasking skills.
• Strong attention to detail.
• Outstanding written and verbal communication skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and order management software.

Responsibilities

• Manage customer orders from initial quote through production, shipment, and delivery.
• Prepare accurate quotes, sales orders, and purchase orders.
• Coordinate artwork approvals and production timelines.
• Monitor order status to ensure deadlines are met.
• Maintain accurate customer and order information within company systems.
• Serve as the primary day-to-day contact for customer questions regarding active orders.
• Provide timely communication regarding order status, shipping updates, and issue resolution.
• Escalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.
• Collaborate with Business Development Manager to support account growth.
• Assist with preparing customer presentations, samples, and proposals.
• Support sales initiatives by providing operational expertise.

Skills

Multitasking

Attention to detail

Written and verbal communication

Time management

Vendor management

Microsoft Office

Order management software

Communication

Teamwork

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Order management software

Job description

Brandability in Midland, TX seeks an Account Manager to deliver exceptional day-to-day service for assigned customer accounts, from quote to delivery. You will own operational execution, coordinating with a Business Development Manager to ensure accurate orders and timely communication.

You will collaborate on producing quotes, orders, and vendor coordination, aiming for an outstanding customer experience and helping reach the team's $1 million annual sales goal.