Account Manager – Sales Support

Potomac Photonics Inc.; Baltimore (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401K scheme

Dental insurance

Vision insurance

Disability insurance

Life Assurance

Job summary

Potomac Photonics Inc. is seeking an Account Manager, Sales Support, to manage customer inquiries and drive sales in Baltimore, Maryland. The role focuses on supporting sales targets while collaborating with engineering to ensure accurate project deliveries.

This position requires excellent communication skills, a scientific background, and the ability to manage customer relationships effectively. Benefits include a competitive salary based on experience along with a commission scheme, plus comprehensive medical and retirement benefits.

Qualifications

• Strong experience with sales to industries using engineering, physics, or chemistry.
• Excellent written and spoken communication skills.
• Ability to travel within the US and occasionally internationally.

Responsibilities

• Manage customer enquiries, orders, and opportunities.
• Develop sales with current and new customers.
• Identify and respond to marketing opportunities.

Skills

Customer service

Sales experience

Presentation skills

Relationship building

CRM usage

Data analysis

Education

Undergraduate degree in a scientific discipline

Tools

Salesforce

Excel

Job description

The Role

The role of the Account Manager, Sales Support is to own D365 order entry/maintenance, drive engineering follow-up on delivery dates, and partner with VP of Engineering to keep project deliveries accurate; back up the inbound‑lead process as needed. The focus of this role will be Sales Support.

The Account Manager – Sales Support would be expected to meet with assigned customers both virtually and in‑person while working to sales targets while maximizing both margins and gross sales. The position will require some travel within the US with occasional travel internationally.

There will also be an expectation that the job holder will work with the Regional Sales Manager as well as other members of the sales team and company management to contribute to the strategy and direction of the Sales function.

Key Responsibilities

• Customer enquiry, order, and opportunity management.
• Develop and manage sales with current and new customers.
• Proactively identify and respond to potential sales, purchasing or marketing opportunities.
• Grow territory & customers revenue while maintaining or increase average margin percentages.
• Manage the enquiry processing for Cat Extension & Non‑Cat products.
• Customer database management within Salesforce.
• Develop Goods In, Packing, and Shipping routines.
• Assist Accounting in Past dues.

Education/Experience Requirements

• Undergraduate degree: scientific discipline preferred (engineering, physics, chemistry, etc.)
• AND / OR sales experience into industries using engineering, physics, chemistry or specialist materials e.g. ceramics, polymers, alloys, metals, etc.
• Excellent presentation skills including writing and editing PowerPoint or Prezi.
• Developing influencing, negotiating and relationship building skills both internally and externally.
• Excellent telephone and listening skills.
• Experience in and willingness to visit customers face to face on occasion.
• Ability to teamwork, drive communication and collaboration, ability to work on own initiative, proactive approach.
• Creative and results driven.
• Excellent written and spoken communication skills.
• Advanced spreadsheet skills, ability to extract and analyze data.
• Experience using CRM and analyzing customer data in Excel.
• Knowledge of other languages would be an advantage.
• Well‑organized with a customer‑oriented approach.

Key Expectations

• Positive attitude and a proactive approach to customer service.
• Strong multitasking abilities and abilities to thrive in a fast‑paced environment.
• A collaborative team player with a strong sense of responsibility and accountability.
• Excellent interpersonal, communication and presentation skills.
• Ability to set and achieve short- and long‑term goals with measurable results.

Additional Requirements

• Authorized to work in the United States.

Salary & Benefits

There is a base salary dependent on experience and company commission scheme.

There are additional benefits including: company medical insurance scheme, 401K scheme, dental, vision and disability insurance and Life Assurance.