Sales Account Manager, Risk & Compliance

Dow Jones; New York (NY); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Healthcare Plans

Paid Time Off

Retirement Plans

Wellness Resources

Family Care Benefits

Commuter Transit

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones is seeking an Account Manager to work with customers and prospects across our Risk & Compliance, Factiva, and Newswires solution lines in New York. You will manage accounts, generate new business opportunities, drive growth through upsell and cross-sell, and oversee renewals while coordinating with the Customer Engagement team to ensure adoption and training.

The role emphasizes strong relationship building, cross-functional collaboration, and delivering value through Dow Jones

Qualifications

• 3+ years sales experience selling to corporate or financial customers.
• Ability to work in cross-functional, geographically dispersed teams and independently.
• Excellent written and verbal communication to articulate value.
• Strong business acumen and drive to achieve goals in a complex environment.
• Experience with Risk & Compliance would be advantageous.

Responsibilities

• Provide high-level account management, build relationships, resolve issues promptly.
• Generate new revenue streams by selling products and services.
• Identify opportunities for upsell and cross-sell within accounts.
• Maintain customer satisfaction through regular communication.
• Develop and execute renewal plans.
• Coordinate with Customer Engagement for rollout and adoption training.
• Clearly express the Dow Jones value proposition to sectors and markets.
• Manage sales forecast and pipeline with clear reporting.

Skills

Account management

Sales experience

Cross-functional collaboration

Communication skills

Business acumen

Time management

Independent work

Risk & Compliance knowledge

Education

Bachelor's degree

Job description

Our Business Intelligence team is seeking an Account Manager to work customers and prospects across our Risk and Compliance, Factiva, and Newswires solution lines.

You Will:

• ACCOUNT MANAGEMENT: Provide a high level of account management service, by building excellent customer relationships, understanding our customers' businesses, and resolving issues in a timely manner; understand competitor solutions the customer is using and the customer's current and developing needs
• NEW BUSINESS OPPORTUNITY: Generate new streams of revenue through sales of products and services which address prospects business needs
• CUSTOMER GROWTH: Identify opportunities for increasing revenue within the account territory via up-selling and cross-selling
• CUSTOMER SATISFACTION: Maintain high levels of customer satisfaction through regular communication with all customers, and build solid working relationships with each customer
• SUCCESSFUL RENEWALS: Develop and execute on plans to manage strategic account renewals.
• ROLLOUT AND ADOPTION: Ensure appropriate levels of customer training and awareness are provided by closely partnering with the Customer Engagement team
• PRODUCT & MARKET KNOWLEDGE: Clearly express the value proposition and benefits of the Dow Jones products and solutions to specific sectors and markets, and use this knowledge to help increase the value and adoption of our solutions by our customers
• FORECASTING: Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming renewals, additional sales opportunities, plus the associated revenue and timescales

You Have:

• 3+ years sales experience and a proven track record of success in selling solutions to corporate or financial customers
• The ability to work well in cross-functional and geographically dispersed teams, as well as being highly self motivated and able work independently when required
• Excellent communication skills (both written and verbal) to ensure the Dow Jones value position is clearly articulated to our prospects and customers
• Strong results orientation, with the commitment and drive to achieve new business goals in a complex business environment
• Strong level of business acumen and awareness to help build credibility with the customer, spot potential opportunities within a peer group or industry sector, and express the benefits of Dow Jones in an appropriate business context
• Strong time management skills, with an ability to manage tasks in a fast paced environment, and track progress against appropriate activity goals
• Experience working with, or within, Risk & Compliance functions would be an advantage
• Educated to Bachelor’s degree level

#LI-HYBRID

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Lifestyle programs & Wellness Resources
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

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Business Area:

Dow Jones - Risk Sales

Job Category:

Union Status:

Union role

Base Pay Range: 95,000.00 - 110,000.00

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.