Account Manager

Dow Jones; New York (NY); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & WellnessResources

Education Benefits

Family Care Benefits & Caregiving | 支持

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones is seeking an Account Manager in the New York area to manage relationships across Risk and Compliance, Factiva, and Newswires. You will drive new business, nurture existing customers, and coordinate renewals while collaborating with cross-functional teams to deliver value.

Ideal candidates have 3+ years of sales experience, strong communication, and a business-focused mindset. This role offers hybrid work arrangements and a comprehensive benefits program.

Qualifications

• 3+ years sales experience selling solutions to corporate or financial customers
• Ability to work in cross-functional and geographically dispersed teams
• Excellent written and verbal communication to articulate value to prospects and customers
• Strong results orientation with drive to achieve new business goals
• Strong business acumen to build credibility and identify opportunities
• Strong time management to handle multiple tasks in a fast paced environment
• Experience with Risk & Compliance functions is a plus

Responsibilities

• Account management: build relationships, understand customer needs, resolve issues
• Generate new business opportunities by selling products and services
• Grow revenue within account territory via up-selling and cross-selling
• Maintain high customer satisfaction through regular communication
• Develop and execute plans for strategic account renewals
• Partner with Customer Engagement to roll out training and adoption
• Articulate Dow Jones value proposition to sectors and markets
• Manage sales forecast and pipeline for renewals and opportunities

Skills

Account Management

Cross-functional teams

Communication

Results oriented

Business acumen

Time management

Risk & Compliance knowledge

Bachelor’s degree

Education

Bachelor’s degree

Job description

Job Description:

About the Role

Our Business Intelligence team is seeking an Account Manager to work customers and prospects across our Risk and Compliance, Factiva, and Newswires solution lines.

You Will:

• ACCOUNT MANAGEMENT: Provide a high level of account management service, by building excellent customer relationships, understanding our customers’ businesses, and resolving issues in a timely manner; understand competitor solutions the customer is using and the customer’s current and developing needs

• NEW BUSINESS OPPORTUNITY: Generate new streams of revenue through sales of products and services which address prospects business needs

• CUSTOMER GROWTH: Identify opportunities for increasing revenue within the account territory via up-selling and cross-selling

• CUSTOMER SATISFACTION: Maintain high levels of customer satisfaction through regular communication with all customers, and build solid working relationships with each customer

• SUCCESSFUL RENEWALS: Develop and execute on plans to manage strategic account renewals.

• ROLLOUT AND ADOPTION: Ensure appropriate levels of customer training and awareness are provided by closely partnering with the Customer Engagement team

• PRODUCT & MARKET KNOWLEDGE: Clearly express the value proposition and benefits of the Dow Jones products and solutions to specific sectors and markets, and use this knowledge to help increase the value and adoption of our solutions by our customers

• FORECASTING: Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming renewals, additional sales opportunities, plus the associated revenue and timescales

You Have:

• 3+ years sales experience and a proven track record of success in selling solutions to corporate or financial customers

• The ability to work well in cross-functional and geographically dispersed teams, as well as being highly self motivated and able work independently when required

• Excellent communication skills (both written and verbal) to ensure the Dow Jones value position is clearly articulated to our prospects and customers

• Strong results orientation, with the commitment and drive to achieve new business goals in a complex business environment

• Strong level of business acumen and awareness to help build credibility with the customer, spot potential opportunities within a peer group or industry sector, and express the benefits of Dow Jones in an appropriate business context

• Strong time management skills, with an ability to manage tasks in a fast paced environment, and track progress against appropriate activity goals

• Experience working with, or within, Risk & Compliance functions would be an advantage

• Educated to Bachelor’s degree level

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Our Benefits:

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Insurance Plans

• Lifestyle programs & Wellness Resources

• Education Benefits

• Family Care Benefits & Caregiving Support

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

Learn more about all our US benefits

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put “Reasonable Accommodation” in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area:

Dow Jones - Risk Sales

Job Category:

Sales

Union Status:

Union role

Base Pay Range: 95,000.00 - 110,000.00

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.