Account Manager, GRI

Dow Jones & Company, Inc.; New York, Northern (NY, KY); Hybrid; USD 105,000 - 130,000; Full time

Benefits offered by this job

Healthcare Plans

Paid Time Off

Retirement Plans

Insurance Plans

Wellness Resources

Education Benefits

Family Care Benefits

Commuter Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones is seeking an Account Manager for Oxford Analytica and Dragonfly (Global Risk Insights) to drive revenue growth in the Americas. You will own renewals and upsell within your existing client book and build strong relationships across client teams.

Collaborate with the Head of Account Management GRI, Client Success, and Business Development to expand opportunities, maintain CRM records, and represent the voice of the customer in product discussions.

Qualifications

• 5-7 years of account management experience
• Proven track record of managing key client accounts and driving revenue growth
• Strong business acumen and understanding of industry trends
• Bachelor’s degree in Business, Economics, or related field preferred

Responsibilities

• Manage a book of business within your geographical territory to secure renewals and upsell
• Cultivate long-term relationships with key clients and identify upsell opportunities
• Execute account strategies to maximize gross and net retention
• Prospect accounts to find new buying centers for GRI products
• Collaborate with Dow Jones account managers to enable cross-sell
• Ensure timely renewal of contracts and retention of existing clients
• Attend industry conferences and events as required
• Account planning to identify whitespace in your book of business
• Gather client feedback for product/editorial teams and act as voice of the customer
• Maintain accurate CRM records for renewals and upsell

Skills

Account management

Relationship building

Renewals

Cross-selling

Education

Bachelor’s degree

Tools

CRM

Job description

NYC - 1211 Ave of the Americas

Full time

Job_Req_54883

About the Role:

As the Account Manager for Oxford Analytica and Dragonfly (Global Risk Insights) you will be tasked with executing revenue growth in the Americas region for your existing client book with Oxford Analytica and Dragonfly clients predominantly. You will be directly responsible for owning the renewal success of your accounts. You will be responsible for establishing and maintaining strong relationships with our existing clients, ensuring their satisfaction, and driving increased revenue through cross‑selling and upselling opportunities. You will work closely with the Head of Account Management GRI, to implement effective client retention and revenue growth strategies. Your role requires effective collaboration with Client Success teams and Business Development Managers.

You Will:

• Manage a book of business allocated by Head of Account Management GRI, within your geographical territory securing renewals and upsell
• Cultivate long‑term relationships with our key clients, understanding their business objectives, pain points, and challenges to identify opportunities for upselling and cross‑selling
• Execute comprehensive account strategies for each account under your portfolio within your geographical territory to maximize both gross retention and net retention, in line with the overall growth objective
• Actively prospect your accounts to find new buying centres for GRI products and upsell into existing points of contact
• Work with Dow Jones Account Managers to facilitate cross sell
• Ensure the timely renewal of your book of business, implementing strategies to grow and retain existing contracts
• Work closely with Client Engagement Specialists to ensure client retention
• Attend industry conferences and events as required
• Account planning to identify whitespace within your book of business
• Collate client feedback and requirements for product/editorial teams and to engage in acting as the voice of the customer during product development
• Maintain accurate records in company’s CRM relating to renewals and upsell

You Have:

• 5-7 years of account management experience, ideally within the geopolitical & market
• Proven track record of successfully managing key client accounts and driving revenue growth
• Strong business acumen and understanding of the industry and market trends.
• Bachelor’s degree in Business, Economics, a related field, or relevant professional experience preferred

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at [e-mail]. Please put "Reasonable Accommodation" in the subject line. This inbox will not be monitored for application status updates.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area: Dow Jones - Risk Sales

Job Category: Sales

Union Status:

Union role

Base Pay Range: $105,000.00 - $130,000.00

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus‑eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits‑eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

Req ID: 54883