Account Manager (Remote)

Envista; Atlanta (GA); À distance; USD 70 000 - 110 000; Plein temps

Résumé du poste

Envista is seeking an Account Manager to own and grow an established book of business within a remote, customer-facing role. You will drive service contract enrollments, renewals, and new opportunities by maintaining strong customer relationships and coordinating with internal teams across CRM/ERP platforms.

Success requires proactive outreach, problem solving, and the ability to navigate multiple systems while collaborating with field sales and service teams to deliver a seamless customer

Qualifications

• Demonstrated experience in sales/account management or a customer-facing role with regular outbound communication.
• Experience building and maintaining customer relationships by phone.
• Strong written and verbal communication skills.
• Ability to manage multiple customer priorities and collaborate across teams.

Responsabilités

• Manage and grow an assigned book of business through customer engagement, renewals, and new enrollment opportunities.
• Build trusted relationships with customers with regular outbound communication.
• Identify upsell opportunities and coordinate with field sales when appropriate.
• Serve as the primary contact for customers and connect them with product, service, or support resources.
• Maintain accurate account and sales data in CRM/ERP systems and coordinate with internal teams.

Connaissances

Customer relationships

Outbound sales

Communication

Team collaboration

Formation

Bachelor's degree or equivalent

Outils

SAP

Microsoft Dynamics

Salesforce

Description du poste

United States of America, Georgia, Atlanta | United States of America, North Carolina, Charlotte | United States of America, California, Los Angeles | United States of America, Tennessee, Nashville | United States of America, Pennsylvania, QuakertownR5027782United States of AmericaSalesJob descriptionThe Account Manager owns and grows an established book of business by building strong customer relationships, supporting service contract enrollment and renewal, and identifying additional product and service opportunities. You will serve as a primary point of contact for customers, helping them navigate their product and service needs while connecting them with the right internal resources when issues arise.This is a remote, customer-facing sales role that combines account management, retention, inside sales and problem solving. Success requires staying connected to customers, identifying opportunities through regular outreach, and confidently working across multiple systems and internal teams.What You Will DoManage and grow an assigned book of business through consistent customer engagement, service contract renewals and new enrollment opportunities.Build trusted, long-term relationships with customers through regular outbound communication.Follow up on marketing-generated leads and sell appropriate products and services over the phone.Identify additional sales opportunities within existing accounts, closing opportunities directly or partnering with the field sales team when appropriate.Serve as a primary point of contact for customers and help connect them with the appropriate product, service or support resources.Research customer and account information to resolve discrepancies, uncover opportunities and determine appropriate next steps.Respond to customer escalations and coordinate with the appropriate internal teams to drive timely resolution.Partner with field sales, dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training and Field Service to deliver a coordinated customer experience.Maintain accurate account and sales information using CRM and ERP systems and use available customer information to effectively manage the book of business.Job requirementsMinimum QualificationsDemonstrated experience in sales, account management, customer retention or another customer-facing role involving regular outbound communication.Experience building and maintaining customer relationships by phone.Strong written and verbal communication skills.Demonstrated problem-solving skills and ability to independently research customer or account issues.Ability to effectively manage multiple customer priorities and collaborate across teams.Comfort learning and working across CRM, ERP and other business systems.Proficiency with Microsoft Office applications.Preferred QualificationsInside sales or account management experience.Experience selling products or services by phone.Experience with service contracts, customer renewals, retention or account-based selling.Experience using SAP, Microsoft Dynamics, Salesforce or comparable CRM/ERP platforms.Dental, medical device, dental imaging or equipment experience.Bachelor's degree or equivalent relevant professional experience.#LI-CL1#LI-RemoteIND123Target Market Salary Range:Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.For Field Sales roles, the salary range listed reflects base pay only and does not include incentive pay opportunities under the applicable sales compensation plan.-Operating Company:DEXISEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdfRead moreDEXISOperating Company:DEXISLocation:United States of America, Georgia, Atlanta | United States of America, North Carolina, Charlotte | United States of America, California, Los Angeles | United States of America, Tennessee, Nashville | United States of America, Pennsylvania, QuakertownDate Posted:November 4 , 2026Req Number:R5027782BenefitsCaring for our employees and their familiesHealth & WellbeingWe offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.Retirement & Financial BenefitsWe are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.Life & Disability InsuranceWe provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.Paid Time OffWe know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.Learning & Career DevelopmentWe believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.Our hiring processAt Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.1. Application ReviewAfter you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.2. InterviewsYou’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.3. Offer DecisionIf selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.4. OnboardingOnce you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.