Regional Technical Specialist - Colorado

Envista; Colorado; On-site; USD 93,000 - 113,000; Full time

Benefits offered by this job

Company car

Job summary

Envista seeks a Regional Technical Specialist in the Denver, CO area to deliver on-site technical support for DEXIS Imaging products. You will manage escalations, perform complex troubleshooting, and mentor field staff across the territory.

Expect up to 50%+ overnight travel, strong customer relationships, and collaboration with dealers and sales teams to drive service opportunities while maintaining professionalism and high-quality installations.

Qualifications

• 2+ years of higher education or equivalent work experience.
• 3+ years of advanced troubleshooting experience in a field environment.
• 3+ years of customer-facing experience.
• 3+ years’ experience with troubleshooting Windows OS, peripherals, databases, and networks.

Responsibilities

• Provide on-site field technical support and consultation for DEXIS Imaging products in assigned territory.
• Serve as escalation point for troubleshooting and drive issue resolution.
• Deliver billable service work and grow a pipeline of future service opportunities.
• Mentor Field Support team members and coordinate installations with dealers and customers.

Skills

Customer focus

Field service

Troubleshooting

Communication

Time management

Education

Associates, Bachelor's or Technical degree

2+ years higher education

Tools

MySQL

MAC OS

Windows OS

Job description

United States of America, ColoradoR5027592United States of AmericaCustomer SupportJob descriptionAs a Regional Technical Specialist, you are the front line of DEXIS Imaging customer interaction through daily service and support. You will work independently and commute to our customer sites throughout your assigned territory providing professional field technical support and consultation that supplements product sales growth. Being self-driven and well organized are critical components of a successful RTS. The primary function of this position is to support customer and dealer accounts, performing complex technical duties related to DEXIS Imaging products by managing escalated issues and support dealer partners for service and installs in an assigned territory. You also serve as a mentor for other Field Support team members, handle customer escalations, and execute technical projects.This position is based in the Denver Colorado area and may require up to 50%+ overnight travel., This is a field-based service technician role.Essential Duties and Responsibilities:Territory development in conjunction with the Territory Sales Manager.High focus on the customer relationships and presentation of service activities/service offeringsCreate and grow multiple aspects of our business through supporting regional and company goals.Identifying, owning, and tracking any issues with an account, according to escalation procedure, to reach resolutionPoint of escalation for troubleshooting of our products and services. Ensure dealers in the assigned territory are adequately supported for service and installsRapid reaction to escalated and customer down issues and always maintain a high level of professionalismDeliver billable service work while proactively generating and managing a pipeline of future service opportunities through customer engagement, needs assessment, and follow-up.Own the customer issue to resolution and complete service documentsProvide reports to managementAbility to transfer acquired knowledge to Product Service personnel through established internal procedures. The types of knowledge transfer would utilize internal documentation, curriculum development, writing procedures, and directly training personnel.Mentor and support Field Support team membersCoordinate all direct installations within assigned territoryEnsure dealer technical training needs are met and documented within assigned territoryPerform other duties or special projects as assignedJob requirementsJob Requirements:This position will require strong interpersonal face-to-face, phone, and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting/installing equipment on site with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working flexible hours and includes travel that may occur on weekends when necessary. The role requires supporting and performing complex technical duties related to DEXIS Imaging products, by answering customer/dealer questions or resolving issues in the field. This role serves as a technical liaison in an assigned territory that handles customer escalations, installs assists, direct installs and executes technical projects. This role requires flexibility in work schedule and the ability to work holidays and overtime, and travel as dictated by business needs.MINIMUM REQUIREMENTS2+ years of formal higher education or equivalent work experience; Associates, Bachelor's or Technical degree is a plus3+ years of advanced troubleshooting experience in a field environment2+ years of experience in a customer facing role3+ years’ experience with troubleshooting and resolution of Windows operating system permissions, hardware peripherals, databases, and networks.Microsoft Office proficiencyValid state driver's license and a clean driving record; company car is provided PREFERRED REQUIRMENTS Demonstrated ability to work independently; ability to build relationships and help foster and develop the territoryAdvanced MySQL and MAC OS knowledge a plusAbility to manage multiple projects simultaneouslySense of Urgency – Having the drive and motivation to act and prioritize daily tasks; working strategically to ensure we are getting to every customer.Leadership – Must be able to inspire others to act on key initiatives.Teamwork – Must be willing and able to work closely and effectively with other departments, peers, etc.Customer Focused – Is dedicated to meeting the expectations and requirements of internal and external customers. Acts with customers in mind.Ability to influence others – Must be able to inform, convince, and persuade others to act on initiatives or to provide assistance.Results orientation – Must consistently deliver results.Communication – Must be able to effectively communicate in both written and verbal forms.Professional Work and Detail Orientation – Must have excellent attention to detail, and all work must be at a high level of professionalism.Project Management – implement and manage projects and present reports defining project progress, and problems and solutions.PHYSICAL REQUIREMENTS: Must be able to lift 70 pounds at the waist and 25 pounds overhead. Exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.Be able to stand, kneel, squat, bend and work at odd angles frequently throughout the day.Be able to climb a ladder and work above head.Personal Trait Profile Self-starterSelf-sufficientIndependent thinkerStrong interpersonal phone and email skillsEnthusiasticCustomer focusedStrong problem solverResults drivenTeam and customer orientedDetail orientedPatience and flexibilityWillingness to advanceTeam orientation (knows when to lead and when to follow)Lives the “continuous improvement” philosophy and can drive change successfullyLogical and creative thinkerPoised, strong personal impactConfidentAbility to influence others – credibleLeadership and facilitation skills#LI-MM1#LI-RemoteIND123Target Market Salary Range:Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.For Field Sales roles, the salary range listed reflects base pay only and does not include incentive pay opportunities under the applicable sales compensation plan.$92,500 - $113,000Operating Company:DEXISEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdfRead moreDEXISOperating Company:DEXISLocation:United States of America, ColoradoDate Posted:October 14 , 2026Req Number:R5027592BenefitsCaring for our employees and their familiesHealth & WellbeingWe offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.Retirement & Financial BenefitsWe are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.Life & Disability InsuranceWe provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.Paid Time OffWe know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.Learning & Career DevelopmentWe believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.Our hiring processAt Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.1. Application ReviewAfter you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.2. InterviewsYou’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.3. Offer DecisionIf selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.4. OnboardingOnce you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.