Account Manager- Redi-Mix Concrete

Knight's Companies; Columbia (SC); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid PTO/Holidays

401(k) Match

STD

LTD

Life Insurance

Job summary

Knight's Companies seeks an Account Manager - Redi-Mix Concrete to engage directly with clients, support sales, and drive growth. You will manage quotes, orders, and account health while fostering partnerships across commercial, residential, and utility segments.

The role emphasizes relationship-building, coordination across departments, and effective problem-solving in a fast-paced concrete environment.

Qualifications

• Bachelor’s degree required or equivalent combination of education and experience.
• Three to five years’ construction industry experience preferred in the target market.
• Excellent people skills and customer-focused philosophy.
• Communication with all operations levels is essential.
• Experience in budgeting, contract negotiation and program development.

Responsibilities

• Prepare customer quotes using pricing matrix and ensure clarity on products and services.
• Place orders and monitor production and delivery for timely fulfillment.
• Build strong relationships with key accounts to grow activity across sectors.
• Collaborate with management to plan objectives and coordinate interdepartmental tasks.
• Maintain regular contact with customers and ensure loyalty through strategic planning.
• Address billing, quality, quantity and service issues for customers.
• Provide timely resolutions to enhance customer satisfaction.
• Assist Billing and Credit in resolving account issues.
• Participate in networking events and trade associations to promote products.
• Support submittals and review concrete specifications with quality control.

Skills

Customer relations

Budgeting

Negotiation

Communication

MS Office

Education

Bachelor's degree or equivalent

Tools

Word

Excel

PowerPoint

Job description

We are seeking a proactive and detail-oriented Account Manager - Redi-Mix Concrete to join our dynamic team. This role offers an excellent opportunity to engage directly with clients, support sales processes, and contribute to the growth of our business. If you are passionate about delivering exceptional customer experiences and fostering strong business relationships, we encourage you to apply.

What You'll Do

• Prepare customer quotes by providing accurate pricing information in accordance with the established pricing matrix, ensuring clarity on product quality and services offered.
• Place orders with the appropriate departments and monitor the production and delivery process to ensure timely fulfillment.
• Develop and maintain strong relationships with key and target accounts to promote customer satisfaction, build business partnerships, and increase activity across commercial, residential, and utility sectors.
• Collaborate with corporate management to plan business objectives, coordinate functions and operations between departments, and establish responsibilities and procedures to achieve organizational goals.
• Develop and execute a strategic plan to maintain regular contact with customers within assigned territories, ensuring ongoing customer satisfaction and loyalty.
• Troubleshoot customer complaints/problems regarding billing, quality, quantity, and service.
• Provide efficient resolutions to instill customer satisfaction.
• Assist the Billing and Credit departments in resolving account issues.
• Actively participate in networking events and trade associations, and area chambers to promote Company products and services. Entertain customers to develop and enhance effective customer relations.
• Assist customers and Quality Control in expediting required mix design submittals.
• Perform project research and review concrete specifications to submit to quality control for verification and approval prior to bidding projects.
• Develop an understanding and monitor the performance of each contractor in areas such as credit, pricing, delivery efficiency and purchasing habits. Assist the accounting department with billing issues and collections on customer accounts.

What We Offer

• Competitive pay with opportunities for growth
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Company-Paid Life Insurance

Requirements

• Bachelor’s degree required or equivalent combination of education and experience.
• Three (3) to five (5) years’ construction industry experience, preferably in the target market.
• Excellent people skills and customer-focused philosophy.
• Must be able to communicate effectively with people at all operations levels.
• Must have experience in budget and goal preparation, contract negotiation and program development.
• Computer proficiency to include Word, Excel, and Power Point.
• Have good mathematics skills including use of feet, inches, and fractions.
• Valid driver’s license in state of residence.

Physical Demands

• Can kneel, crouch, crawl, climb, balance, bend, twist, reach, and feel.
• Can sit, stand, walk, stoop, write, push, and pull.

We’re Hiring Across Our Other Markets

• Lowcountry: Charleston/Jedburg/St. George/Moncks Corner
• Midlands: Columbia/Lexington/Irmo/Blythewood/Lugoff/Sumter
• South: Hampton/Beaufort/Okatie/Richmond Hill/Savannah

Visit our careers page to explore all openings: www.knightscompanies.com

Join our team and be part of a company that values growth, innovation, and customer success. We offer a supportive work environment, opportunities for professional development, and a commitment to excellence in all we do.

EOE

Salary Description
$85,000 to $95,000