Account Manager: Rapid Growth & White-Glove Service

Rent-A-Center; Wilmington (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life & AD

401(k) with company match

Flexible Spending & Health Savings

Job summary

Rent-A-Center is hiring for an Account Manager in Wilmington, NC. The role focuses on managing rental accounts, delivering excellent customer service, driving account performance, coordinating deliveries and pickups, and supporting sales growth while maintaining store standards.

Qualified candidates will have a high school diploma, be at least 18, hold a valid driver’s license, and demonstrate strong communication and customer service skills. This is a full-time, on-site role with paid training.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1-6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments using account management tools.
• Complete assigned routes for deliveries, pickups, and follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers' homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Strong communication

Customer service

Education

High school diploma or equivalent

Job description

Rent-A-Center is hiring for an Account Manager in Wilmington, NC. The role focuses on managing rental accounts, delivering excellent customer service, driving account performance, coordinating deliveries and pickups, and supporting sales growth while maintaining store standards.

Qualified candidates will have a high school diploma, be at least 18, hold a valid driver’s license, and demonstrate strong communication and customer service skills. This is a full-time, on-site role with paid training.