Account Manager: Rapid Growth & White-Glove Service

Rent-A-Center; New Castle (IN); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life & AD

401(k) with company match

Flexible Spending & Health Savings

Supplemental and voluntary insurance

Rapid growth and advancement

Job summary

Rent-A-Center in New Castle, IN is seeking an Account Manager to manage rental accounts, deliver outstanding customer service, drive account performance, and handle deliveries and pickups while upholding store standards.

This full-time role emphasizes developing customer relationships, early-stage collections, and generating new rental agreements. You will work a physically active schedule, enjoy weekly pay, and access competitive benefits in a supportive team environment.

Qualifications

• High school diploma or equivalent
• At least 18 years of age
• Valid driver’s license with good driving record
• Strong communication and customer service skills

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Skills

Strong communication

Customer service

Education

High school diploma or equivalent

Job description

Rent-A-Center in New Castle, IN is seeking an Account Manager to manage rental accounts, deliver outstanding customer service, drive account performance, and handle deliveries and pickups while upholding store standards.

This full-time role emphasizes developing customer relationships, early-stage collections, and generating new rental agreements. You will work a physically active schedule, enjoy weekly pay, and access competitive benefits in a supportive team environment.