Account Manager/Project Coordinator

AlphaGraphics - US271; Portsmouth (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

AlphaGraphics - US271 in Portsmouth, NH, is seeking an Account Manager / Project Coordinator to bridge clients and our production team. You will consult with clients, estimate jobs, and manage projects from initial concept through final delivery while keeping daily workflows on track.

The successful candidate will drive client satisfaction, upsell relevant services, and coordinate with internal teams to meet schedules and budgets.

Qualifications

• Background in B2B customer service, account management, or sales in a fast-paced environment.
• Experience in print, signage, or promotional products is a strong plus.
• Ability to communicate effectively with clients and internal teams.

Responsibilities

• Consult with clients and prospects to evaluate needs across print, marketing, and signage.
• Estimate jobs and manage projects from concept to delivery while tracking timelines.
• Update CRM notes, process invoicing, and manage project files.
• Coordinate with production and vendors to ensure quality and on-time delivery.
• Advocate for clients internally to resolve issues and maintain service levels.

Skills

B2B customer service

Account management

Sales

Client relationship building

Education

High School Diploma or equivalent

College degree (advantageous)

Tools

Microsoft Office

Adobe Creative Cloud Suite

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

The Account Manager plays a critical role in the day-to-day administrative operations of AlphaGraphics as well as acting as a trusted advisor, selling the products and services of the company to our values clients. Our company’s success depends on our ability to meet our client’s challenges head-on, then solve them quickly and professionally. This is a full-time position with benefits.

About the Company

For over 20 years, AlphaGraphics has been a trusted partner to Portsmouth businesses, offering print, signage, graphic design, promotional products, and specialized architectural drawing services. Our success stems from facing client challenges head-on and delivering fast, high-quality, professional solutions.

Position Summary

We are seeking an Account Manager / Project Coordinator to serve as the bridge between our clients and production team. In this dual role, you will act as a trusted advisor—consulting with clients, estimating jobs, and managing projects from initial concept through final delivery, while maintaining day-to-day project workflows.

Primary Responsibilities:

Client Consultation & Sales:

Partner with existing clients and prospects to evaluate needs across print, marketing, and signage, recommending high-impact solutions and cross-selling relevant services. Develop new business both through inbound inquiries and outbound prospecting and sales development.

Project Estimating & Management:

Scope job requirements, generate accurate product estimates, track production timelines with internal teams and outside vendors, and manage client expectations regarding schedules and pricing.

Order Administrative Workflow:

Update client notes in the CRM, process accurate invoicing and customer payments, maintain organized project files, and handle outgoing fulfillment.

Internal Advocacy:

Serve as the client’s internal champion to guarantee quality control, while communicating potential roadblocks to management promptly.

Communication:

As the customer’s advocate, communicate needs within the company to insure excellent customer service and product quality while setting proper expectations with the client.

Qualifications

The ideal candidate is a well-organized professional with Background in B2B customer service, account management, or sales in a fast-paced environment. (Experience in print, signage, or promotional products is a strong plus!). The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.

Additional Requirements

• High School Diploma or equivalent
• Experience with Microsoft Office
• Experience in sales and customer service within a fast-paced environment
• Team member with collaborative style who knows how to foster success in others
• Capable of juggling multiple priorities and operating with a calm sense of urgency
• Positive “can do” attitude (this is critical!)

Additional Skills and Abilities -- Desired (Advantageous, but not required):

• College degree
• Familiarity with current print and copy technology (highly desirable)
• Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
• Experience in business-to-business, retail, and/or manufacturing setting

Workplace Requirements:

• Driver’s license and access to vehicle
• Ability to lift 40 lbs