Account Manager - Personal Lines

Hilb Group; New York (NY); Ibrido; USD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company‑paid life insurance

Medical, dental, vision benefits

401(k) with company match

PTO

Voluntary benefits including critical,

Descrizione del lavoro

The Hilb Group is seeking a motivated Personal Lines Account Manager to join our team in a hybrid role located near Williston Park or Staten Island, NY. You will manage an assigned book of business as the primary client relationship manager, handling policy inquiries, endorsements, and renewals, while coordinating with carriers to secure favorable terms.

The ideal candidate has strong organizational skills, 3+ years in customer service or sales in the P&C insurance space, and excellent

Competenze

• Minimum High School degree.
• 3+ years of customer service and/or sales experience in the P&C insurance industry.
• Strong interpersonal and communication skills via phone or email.
• Superior listening skills with question-based selling and retention techniques.
• Self-directed with good decision making and time management.

Mansioni

• Proactively manage an assigned book of business as primary client relationship manager for account servicing and maintenance.
• Handle inquiries on coverages, policy changes and general insurance questions for lines of business.
• Process billing, service and endorsement requests and related paperwork.
• Serve as liaison between customer and carrier to ensure mutually beneficial relationships.
• Review renewal/expiration lists, obtain updates, and negotiate renewal pricing when needed.
• Maintain knowledge of all company systems and offerings.

Conoscenze

Customer service experience

Interpersonal skills

Listening skills

Time management

Formazione

High School diploma

Strumenti

AMS360

Descrizione del lavoro

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to join our team. This position will report to our agency located in Williston Park or Staten Island, NY. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a hybrid position.

Responsibilities:

• Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business
• Handle billing, service and endorsement requests and process necessary paperwork associated with requested
• Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary
• Maintain knowledge of all company systems and offerings

Qualifications:

• Minimum High School degree
• 3+ years of experience in customer service and/or sales in the p&C insurance industry
• Strong interpersonal skills and ability to effectively communicate via phone or email
• Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques
• Self-directed with good decision making and time management skills
• Proficient PC skills; knowledge of insurance software including AMS360

Benefits:

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

Compensation:

• $65,000-$75,000/yr.

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.