Account Manager

The Hilb Group, LLC; New York (NY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Base salary 65k-75k

Life Insurance

Disability Insurance

Medical, Dental, Vision

401(k) with company match

PTO

Pet benefits

Job summary

The Hilb Group, LLC is seeking a motivated Personal Lines Account Manager to join our team in New York. This role offers hybrid or remote work with reporting to an agency in multiple NY locations, focusing on servicing personal insurance needs and building client relationships.

The ideal candidate will have a high school diploma, NY Personal Lines license, and 3+ years of personal insurance experience, including knowledge of major carriers.

Qualifications

• Minimum high school degree or GED required.
• NY State Personal Lines license required.
• Minimum of 3 years personal insurance experience required.
• Five years of Personal Insurance industry experience preferred, including carrier relationships.
• Proficiency with AMS and Microsoft Office.

Responsibilities

• Manage all aspects of client’s personal insurance needs from information gathering to renewal processing.
• Explain coverages, suggest enhancements, and respond to customer inquiries.
• Develop relationships with clients, their representatives, and insurance personnel.
• Maintain electronic client records and documentation including rewrites, endorsements, cancellations, and renewals.
• Participate in a fast-paced sales environment and contribute to continuous improvement.

Skills

Customer service

Communication

Organizational skills

Time management

Team player

Education

High school diploma or GED

Tools

AMS

Microsoft Office

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to join our team. This position will report to our agency located in either Auburn, NY, Pelham, NY, Staten Island, NY, Uniondale, NY, or Williston Park, NY. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a hybrid or remote position.

Responsibilities

• Manage all aspects of client’s personal insurance needs, from information gathering, preparing applications and renewal marketing to policy administration.
• Explain coverages and types of policies, suggest specific coverage enhancements, and resolve general customer inquiries.
• Develop and maintain strong professional relationships with clients, their representatives and insurance company personnel.
• Accurately and efficiently maintain electronic client account records and electronic file documentation while processing rewrites, endorsements, cancellations and renewals.
• Participate as a Team member in a fast-paced, growing sales environment open to continuous improvement.

Qualifications

• Minimum high school degree or GED required
• NY State Personal Lines license required
• Minimum of 3 years personal insurance experience required
• Exceptional aptitude for customer service with a minimum of five years of Personal Insurance industry experience required, including
• Experience with personal middle market carriers such as Travelers, Hanover, Utica, Plymouth Rock, and high net worth carriers such as Chubb, PURE, Berkley One & Cincinnati.
• Ability to thrive in a fast-paced environment.
• Upbeat attitude and strong written, verbal, and organizational skills.
• Excellent time management and problem-solving skills with strong attention to detail and ability to prioritize.
• Proficiency with Microsoft Office and AMS.

Benefits

• Compensation: $65,000- $75,000/yr.
• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.